OverviewQuest Software: Empowering Secure Digital Transformation and Data-Driven InnovationAt Quest Software, our mission is focused on helping organizations thrive in a Microsoft-centric world while unlocking the full potential of their data.Securing the Microsoft EcosystemWe are the trusted partner for modernizing, protecting, and securing hybrid environments acrossActive Directory,Entra ID, andMicrosoft 365. Fromcybersecurity resilienceandrisk managementtodisaster recoveryandseamless migrations, Quest equips global enterprises to embrace the cloud confidently—without compromising their on-premises investments.Maximizing Data Value with AI-Ready SolutionsQuest also empowers organizations to turn data into a strategic asset. Our integratedAI and data management solutionshelp de-risk AI adoption and drive ROI across the entire data lifecycle—frommetadata managementanddata operationstoinfrastructure optimization. We enable IT and data leaders to accelerate innovation and make smarter, faster decisions.Together, these two pillars make Quest Software a catalyst for secure digital transformation and intelligent data use—today and into the futureThis role engages with senior leaders in Support while interfacing with business unit leadership to help guide the best possible customer experience. You will help design and develop strategic zero-demand initiatives that improve the bottom line, provide more value to customers via proactive support to accelerate maintenance revenue growth, ensure effective service delivery, and expedite Quest's business transformation .ResponsibilitiesProvide Technical Support to Quest customers, focusing on migrations (e g, mail, Teams, SharePoint, OneDrive) in an enterprise settingTroubleshoot customers' issues by being able to reproduce in support lab environments and by diagnosing potentially complex issues, effectively communicating solutions to customers.Maintain a personal queue of ongoing customer issues until resolution, and interface with other departments such as R&D, Sales, and Product Management to bring escalated issues to resolution.Document all customer case details on our case tracking system.Be proactive in creating & publishing documentation in a customer-focused Knowledge Centered Support (KCS) environment.Developing and attending training for self-improvement to assist and share knowledge with other engineers.Initiate, participate, or lead local and global projects.QualificationsPrior Technical Support experience dealing with enterprise customersExperience of migrations including Accounts\Mailbox\SharePoint\Teams\OneDrive\Power BICloud infrastructure management or strong knowledge of Office 365 and Microsoft applicationsFamiliarity with debugging tools/techniques (EWSEditor, SP Browser, MFCMAPI)An in-depth understanding of messaging and collaboration systems, in particular Office 365 and on-premises Exchange serversMessaging Fundamentals, including mail routing, connectors, interoperability with foreign systemsStrong knowledge of Windows operating systems and networking (TCPIP, DNS, LDAP), preferably from a system administration backgroundUnderstanding of MAPI and EWSExperience with the management of Microsoft SQL ServerAdditional Preferred CompetenciesKnowledge of Active Directory Access Control and knowledge of user managementAzure / Virtual Server technology experience.PowerShell scriptingActive Directory ManagementFluency in other European languagesIrishjobsCompany OverviewQuest Software builds the foundation for enterprise AI with solutions indata governance, cybersecurity, and platform modernization. More than 45,000 companies — including 90% of the Fortune 500 — trust Quest to solve their most critical IT challenges. From securing identities and modernizing platforms to preparing data for AI, we help enterprises unlock their full potential.Why QuestAt Quest, Your Work Makes An Impact. You'll Help Organizations Get AI-ready While Building Your Career With a Global Team Of Innovators. We OfferCompetitive pay, annual bonuses, and top-performer recognition.Comprehensive health, family, and retirement benefits.Flexible work options, generous PTO, and wellness programs.Professional growth through learning platforms, mentorship, and leadership programs.Inclusive teams that reflect the world we serve, supported by Employee Resource Groups and our Equality & Inclusion Council.Come join us. For more information, visit us on the web at Quest Careers | Innovate. Collaborate. Grow.Job seekers should be aware of fraudulent job offers from online scammers and only apply to roles listed on using our applicant system. Note: We do not use text messaging or third-party messaging apps like Telegram to communicate with applicants, so please exercise caution if you are approached in this way and only interact with people claiming to be Quest employees if they have an email address ending in You can report job scams to the FTC ) or your state attorney general.