Job Title: Business Applications Service Delivery Specialist
About the Role:
This is a critical position within IRC, responsible for delivering high-quality software applications and services to our organization. You will be working closely with external vendors, internal business stakeholders, and development teams to ensure seamless delivery of change requests and enhancements to our core Business Applications platform.
Key Responsibilities:
* Liaise with business stakeholders to gather customer requirements and provide industry expertise to internal clients and project delivery teams.
* Review and approve Business Software Solutions to ensure they meet organizational needs.
* Provide input into Applications support and service delivery strategies.
* Assist with client and project delivery team training on Fintech Business Software Applications.
* Support production team users with application issues related to Fintech Business Software Applications.
* Engage with other business users across finance, actuarial, product development, and SQA departments.
* Manage service requests through the full software development lifecycle, from Design through to Production.
* Plan, schedule, and prioritize features included in software releases.
* Ensure vendor suppliers meet agreed obligations, including Sprint Agreements, KPIs, and SLAs.
* Oversee Vendor Release Management processes.
Requirements:
* Proven experience in Business Applications service delivery, release management, and change request support.
* Background in IT business analysis, change analysis, or business applications support/production with a flair for service management or Service Delivery.
* Strong knowledge of Enterprise Business Applications Software, particularly Fintech software solutions, Insurance Industry, or insurance products.
* ERP/Customer Relationship Management (CRM) or Enterprise Software Applications service delivery experience is an advantage.
* Able to work in a hybrid environment with 2 days per week in Dublin office.
What We Offer:
* Permanent position with attractive employer, excellent benefits, and career advancement opportunities.
* EU/EEA/UK citizens or current, valid full working visa holders in Ireland only need apply. No sponsorship considered.
* Based within a reasonable commute of Dublin City Centre office location, to attend office 2 days per week.
About IRC:
IRC is a leading organization with a strong focus on [briefly describe IRC's mission and values]. We are committed to delivering exceptional service and fostering a collaborative work environment.
How to Apply:
Please submit your application if you have the required skills and experience. We look forward to reviewing your application.
Desired Skills:
IT Service Management, IT Service Manager, Applications Service Manager, Applications Support Analyst, Software Support Analyst, Business Applications Support Analyst, Applications Support Analyst, Software Service Delivery Specialist, Service delivery analyst, Change analyst, Software release manager, Software applications release management, enterprise software applications delivery management, Production Support Manager, Production support analyst, ERP Applications Support, Application Service management, software service management, Insurance, Banking, Fintech, fin tech, financial technology, financial software, enterprise software applications, Jira, ERP, SAP, Oracle Applications, Microsoft Applications, Ms Dynamics applications.