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Operations & customer support

Dublin
Europcar Mobility Group
Customer support
Posted: 6 February
Offer description

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**Stelleninhalte****Benefits:*** Competitive Salary* Starting twenty-two holidays* Medical refund scheme* Enhanced statutory sick pay* 1.5% employer matched Pension scheme* Enhanced Maternity and Paternity benefits* Access to Hubex benefits and discounts platform* Life Assurance x2 basic salary* Employee Assistance Programme* Opportunities for career advancement and professional development* Voluntary flu vaccination voucher* Bike to Work Scheme**Key Responsibilities:*** Be aware of daily requirements and complete workload in a timely manner.
* No Key Report – Highlighting stolen keys / Putting issues on Fleet Sheet* Flat battery checks* Assigning Tyre jobs to Tyre Companies* Managing the on-street sheet – Assigning jobs to Angels / Regions / External suppliers etc* Checking communication groups to open / close cars / fuel cards etc.
* Moving bookings for unavailable cars* Making sure fleet bookings are on for the appropriate time / extended if necessary.
* Managing Clamps, paying clamps, assigning to Angels, re-charging customers, moving bookings, dealing with customer queries* Managing internal alerts to spot potential fuel card fraud* Assisting call centre with escalations* Managing spare keys / logbooks* Working in conjunction with the on street team to resolve issues remotely where possible reducing vehicle down-time.
* Update manager on progress preparing weekly activity reports* Manage various administrative support functions for the GoCar team* Fuel Cards Management to include below* Keeping the Master File up to date* Cancelling stolen / lost cards* Getting new cards put into cards and updating them* Checking the transaction reports for anything suspicious* Checking the decline report for stolen cards* Keeping proper stock of cards* Adhere to all company policies, procedures, and safety guidelines.
Responsible for own health and safety and that of other work colleagues.
* Ad hoc duties as directed by Management.
**Your Skills:*** Previous experience in the automotive/ operations/administration industry* Team player with excellent customer service, IT skills including Microsoft Excel and Word* Excellent organisational and interpersonal skills* Ability to work on own initiative.
* Good communications skills - both written and verbal* Full Clean driving licence**\*\*Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons \*\***EMG2**Europcar Mobility Group**Die Europcar Mobility Group ist ein globaler Mobilitätsanbieter mit 75 Jahren Erfahrung im Bereich Mobilitätsdienstleistungen und einer führenden Position in Europa.
"We help to change the way you move" ist das, wofür wir stehen und was uns zusammenbringt.Wir bieten Geschäfts- und Privatkunden eine breites Angebot an Autos und Transportern, sei es für ein paar Stunden, ein paar Tage, eine Woche, einen Monat oder länger, "on demand" oder im Abo.
Dabei setzen wir auf eine Flotte von mehr als ******* Fahrzeugen, die mit der neuesten Technologie ausgestattet sind, darunter ein wachsender Anteil an Elektrofahrzeugen.Unsere Marken sprechen unterschiedliche Bedürfnisse und Erwartungen an: Europcar - unser Premiumangebot –, und Goldcar – die smarte Alternative mit einem hervorragenden Preis-Leistungs-Verhältnis.
Nicht zu vergessen Fox-Rent-A-Car, unser lokaler Champion in den USA.
Die Zufriedenheit der Kunden steht im Mittelpunkt unserer Ambitionen und ihrer mehr als ***** Mitarbeiter, die dank eines starken Netzes in über 130 Ländern unsere Mobilitätsdienst-leistungen anbieten.Mehr Informationen unter:
#J-*****-Ljbffr

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