Job Description
Location: Mount Wolseley Hotel, Mountwolseley, Tullow
A fantastic opportunity to join the team at Mount Wolseley Hotel, Spa & Golf Resort as a Receptionist.
About Mount Wolseley
Mount Wolseley Hotel in Carlow is beautifully situated in the tranquil countryside of County Carlow, just one hour from Dublin City. The Mount Wolseley Luxury 4 * Golf & Spa Resort Hotel is an exquisite location for both business and pleasure.
Standing on its own 18-Hole Championship Golf Course and featuring a Sanctuary Spa, Leisure Club Facilities including a 20m Indoor Pool, The Mount Wolseley Hotel near Dublin offers luxury hotel accommodation in Carlow which matches an elegant, chic interior with ultra-modern amenities and impeccable service.
Responsibilities
1. Ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Respond in a professional and courteous manner to guests by providing accurate and timely information and services. Ensure hotel charges are processed diligently to guest's accounts, invoices are accurate, billing instructions are verified, and all necessary supporting bills and vouchers are attached for direct settlements.
Responsibilities will include but are not limited to the following:
1. Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests. Ensure outstanding customer care at all times and maintain a friendly, cheerful, and courteous demeanor.
2. Courteously and accurately answer inquiries from potential guests and accept hotel reservations.
3. Use suggestive selling techniques to sell room nights, increase occupancy, and revenue.
4. Supervise daily shift process ensuring all team members adhere to standard operating procedures.
5. Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.
6. Resolve customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
7. Allocate rooms to expected arrivals after checking the guests’ preferences and special requests.
8. Build strong relationships and liaise with all other departments, especially housekeeping and reservations.
9. Perform other duties as assigned, requested, or deemed necessary by management.
10. Ensure safety by following guest check-in and security procedures and reporting suspicious activity to security, manager, or Manager on Duty.
11. Participate in hotel meetings and training as requested.
12. Assist all departments in servicing the guests during high volume periods.
13. Take responsibility in the absence of the Front Office Manager.
14. Any other duties as assigned by your manager.
Requirements
About The Role
A minimum of 2 years experience in a similar role in a hotel is essential.
Experience with HotSoft or similar systems.
Perks and Benefits of working at Mount Wolseley Hotel, Spa & Golf Resort
* Very competitive hourly wage
* PRSA pension scheme
* Career progression opportunities across the Windward group
* Employee Assistance Programme
* Digital Wellness Programme
* Complimentary, high-quality meals on duty including breakfast, lunch & dinner
* Complimentary barista-style coffee
* Discounted room & dining rates in Windward properties for you as well as friends and family
* Refer-a-friend scheme
* Training and development opportunities dedicated to your development
* Employee awards & staff recognition scheme including employee of the month, long service awards, team recognition days, and random treat days.
About Windward Management
Mount Wolseley Hotel, Spa & Golf Resort is managed by Windward Management.
Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys in Ireland. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners.
Join Us Today as a Receptionist!
Skills Needed
About The Company
Since its inception in 2007, Windward Management Limited has built a reputation for excellence in hotel management. With headquarters in Dublin, the company provides tailored solutions for hotel owners, including operations, marketing, and financial management. Windward's team is driven by a passion for delivering exceptional guest experiences while ensuring each property achieves its full potential. Recognized for its dedication to innovation and operational success, the company is equally committed to investing in its people. Professionals joining Windward Management will become part of a supportive and dynamic environment, with abundant opportunities to grow and excel within a thriving sector.
Company Culture
At Windward Management, people are at the heart of success. The company nurtures a culture rooted in respect, collaboration, and a shared commitment to excellence. Employees are empowered to innovate and contribute to meaningful outcomes while enjoying a strong focus on work-life balance. Windward fosters professional growth through tailored development opportunities, ensuring each team member can achieve their career aspirations. This positive, inclusive workplace values individual contributions, encourages open communication, and celebrates success collectively. For hospitality professionals seeking a rewarding career in an environment where their efforts truly matter, Windward Management offers an exceptional opportunity to thrive.
Desired Criteria
Required Criteria
Closing Date: Friday 2nd May, 2025
Contract Type: Fulltime
Salary: Based on Experience
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