Ensured compliance with the Consumer Protection Code and broader regulatory standardsActed as the primary contact for complaints, overseeing handling, escalation, and reportingSupported AML and financial crime governance, including responsibilities as Deputy MLROReported to the Management Committee, Risk & Compliance Committee, and Board on operations and key risksDelivered action plans and maintained core policies, procedures, and controlsOversaw regulatory returns, ensuring accuracy and timely submissionAddressed consumer risk within operational processesChaired the Data Protection function, coordinating governance, actions, and reportingProvided market and regulatory insight to support decision-makingAdditional ResponsibilitiesManaged regulatory and operational risks, including Risk Control Self-AssessmentsReported risk outcomes to senior committees and the BoardSupported cross-functional governance initiatives, particularly in data protectionExperience & QualificationsDegree-qualified with 7+ years in financial services, including 4+ years in compliance or project rolesStrong experience in regulatory reporting, governance, and compliance frameworksKnowledge of the Consumer Protection Code and regulated environmentsExperience in complaints oversight, data protection governance, AML/financial crime, and DORA considered advantageous
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