The Customer Service Representative reports to Sales Support Manager and works closely with Sales and Operations personnel to input outgoing orders in a timely and accurate fashion. Position requires customer service and strong multi-tasking skills.
Principle Roles and Responsibilities:
· Accurately process orders/credits from customers in timely manner Via phone, email, iSales app
· Edits orders for pricing / inventory availability and other order details
· Check inventory availability
· Ensure order price processing accuracy against customer price file
· Develop good working relationships with Customers, Sales Reps & Accounts department
· Work closely with sales team where needed to understand customer's needs and to ensure all requirements are met
· Respond, communicate, resolve and maintain the list of customers/orders assigned effectively
· May be assigned other general office tasks.
Skills & Abilities:
· Strong ability to prioritize daily tasks
· Attention to Detail
· Strong multi-tasking skills required
· Effectively communicate with customers verbally and/or written in a professional manner
· Ability to communicate with other departments within Xpert Professional effectively
· Imitative and good multitasking skills
· Ability to generate reports as required by sales/customers
· Strong knowledge of Microsoft Navision or other Order Processing system a plus
· Excellent written and verbal English communication skills
· Excellent customer server skills: voice written,
· Excellent personal time management
· Excellent Microsoft Word and Excel skills
· Software -, Order Processing System like Sap ,Navision, sage (or similar)
· Fast and accurate Data entry skills
· Professional clear telephone Manner
Full training will be offered to the successful candidate. position is available immediately
Job Types: Full-time, Temporary
Pay: €29,000.00-€33,000.00 per year
Benefits:
* Bike to work scheme
* Company events
* Company pension
* Employee assistance program
* Employee discount
* On-site parking
* Private medical insurance
* Sick pay
Ability to commute/relocate:
* Naas, County Kildare: reliably commute or plan to relocate before starting work (required)
Education:
* Leaving Certificate (preferred)
Experience:
* Customer service: 1 year (preferred)
Work authorisation:
* Ireland (required)
Work Location: In person