Change of Tenancy Advisor Department: Loyalty Employment Type: Full Time Location: Dublin 18 Compensation: €29,000 - €34,500 / year Description Yuno Energy entered the Irish market in late 2023 as a disruptive new supplier of residential electricity. With an ambitious mission to help Irish consumers save energy and money through a data-driven, app-based offering, Yuno Energy is revolutionising how people interact with their energy. Designed to offer radical transparency and reward energy efficiency, Yuno Energy's app-first approach provides a clear view of users' energy habits, detailing every hour, unit, and cent of their usage - with just a few taps. We're offering ambitious candidates the chance to grow their careers in a fast-paced and challenging work environment that's part of a wider group with over 500 employees. The Role We are seeking an Advisor for our growing Yuno Change of Tenancy Team. This is a high-reward job with fantastic progression opportunities in Yuno Energy. It is an office-based role, with option for Hybrid setting, pending the successful completion of the probation period. The successful candidate will be responsible to cross-sell and onboard to new customers joining Yuno Energy through the Change of Tenancy channels, via phone, webforms, chat and emails. Key Responsibilities Use customer rapport building skills to minimise existing customer churn & maximize new customer sign-ups. Provide a superb customer onboarding experience. Offer outstanding support to customer queries. A suite of Sales & Retention tools available to encourage customers to stay/take-up Yuno services. Accurately complete administrative tasks relating to account creation & customer onboarding. What you need to succeed: Experience working within a sales or retention role desired. Excellent interpersonal, problem solving and relationship management skills. Proven Customer Support/Service experience or experience as a Client Service Representative in a Call Centre environment. Strong phone contact handling skills and active listening Strong Microsoft Office Skills required. Familiarity with CRM systems and practices Excellent communication and presentation skills Ability to multi-task, priorities, and manage time effectively. What we will do for you: Competitive salary starting at €29,000 per year plus a €5,500 KPIs OTE and an additional uncapped sales commission structure. Great career progression opportunities Continual training and development 21 days annual leave, increasing with service Yuno Staff Tariffs Great staff social events provided by employee-led Wellness & Sports, CSR and Social committees Friday breakfast, large selection available Monthly beer and pizza on the first Friday of each Month Regular Fruit drops, twice a week Refer a Friend Scheme Employee Assistance Program Tax Saver Travel Tickets Bike to Work Scheme Pension Contribution Scheme after 12 months of service To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.