Job Title: Quality Assurance and Enhancement (QAE) Officer - Academic QAE
Reporting to: Head of Quality Assurance and Enhancement
Location: Griffith College – Any campus – Dublin, Cork or Limerick
Job Type: Full-Time / Permanent
Job Summary
The Quality Assurance and Enhancement (QAE) Department at Griffith College plays a key role in supporting, guiding and enhancing the quality of the College's academic programmes, for learners, and faculty members alike.
The QAED team members work directly with programme teams across all of the College's faculties and support departments to ensure programmes and practices meet the requirements of national and international accreditation bodies and continue to evolve in the light of emerging best practice in higher education.
The QAED team facilitates this enhancement through a competent, knowledgeable and professional support service, reflecting the College's core values of academic excellence, learner-centredness, and providing career focused programmes, in a friendly and inclusive environment.
The QAED team is responsible for managing and oversight of the quality assurance and enhancement processes, including validation, programme approval, periodic review and re-validation, annual evaluation, monitoring, review and programme amendment.
The team is also responsible for maintaining academic policies and procedures, liaison with collaborative partners and professional statutory and regulatory bodies (PSRBs), supporting protection for enrolled learners, and engaging with internal and external quality audit and review.
Job Responsibilities
Support academic managers and programme teams on programme development, management and administrative issues.
Support the development and implementation of the College's quality assurance and enhancement policies and procedures in association with the College's QAED team.
Edit and finalise documentation to comply with QAE practices, and to meet institutional and QQI standards.
Support academic/administrative staff in relation to the development of College publications – e.g. student handbooks, lecturer handbooks, academic calendars, programme related documentation, etc.
Support implementation of academic processes managed through the QAE Department – e.g. protection for enrolled learners (PEL), appeals, complaints, etc.
Support the research and preparation of reports and related information for communication to external validating and accreditation agencies, for example in respect of internal reviews, institutional reviews, quality reviews and audits, etc.
Support the College's internal and external reviews by quality assurance agencies (e.g. institutional (CINNTE) reviews, curricular reviews, application for delegated authority, the international education mark (IEM)/TrustEd, etc.
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Collaborate with programme directors and other college personnel in the completion of programme documentation for consideration by external agencies.
Support other aspects of academic development and management, and quality assurance and enhancement, as required.
Prepare and maintain relevant records, reports and files in accordance with agreed procedures.
Membership and participating in college committees and working groups (including sectoral forums, symposiums, and conferences) as relevant to the role, and current projects.
Undertake other related duties that support academic development and quality assurance and enhancement.
Comply with college policies and procedures in relation to health and safety and data protection regulations.
Any other duties that fall within the employee's capabilities.
Candidate Profile – Requirements
Previous experience of implementing/managing quality assurance procedures in higher education.
Wide interests across a range of subject disciplines and welcomes opportunities to learn and explore new areas.
Professional, respectful and welcoming in all their interactions, supporting diversity and inclusion.
Proven report writing capabilities to meet the expectations of audiences within higher education external agencies, both nationally and internationally.
Enjoys paying attention to detail and producing written work to exacting standards and provides guidance to others in this regard.
Strong work ethic and commitment to delivering on goals and timelines, once agreed.
Works well on their own – taking initiative and working independently as appropriate, to meet project deadlines.
Works well as part of a team or multiple teams, building and maintaining constructive relationships, and meeting and supporting others to meet shared deadlines.
Deals with all information relating to activities undertaken, and information received, in the strictest confidence.
Ability and confidence to contribute to ongoing enhancement and improvements.
Flexible, agile and innovative.
Welcomes and supports change as a key enabler of ongoing quality improvements.
Excellent customer service, attention to detail, interpersonal, communications and time management skills.
Excellent command of English and can write fluently for and present to different target audiences to communicate complex information in an effective, concise and tactful manner.
Strong existing IT skills, with proficiency and competence in appropriate office software and database systems, with an enthusiasm, ease and adaptability in integrating new technologies, work practices and skills, as required.
Values their own academic qualifications and respects the importance and reputation of the college's qualifications for learners, employers and everyone involved in their development and delivery.
Candidate Profile – Likely Attributes
Previous experience in "high stakes" administration requiring clarity and accuracy.
Previous administration experience in higher or further education.
Previous experience in a programme development role.
Hold a third-level qualification, at level 9 / master's level (or equivalent experience).
Previous experience as a lecturer / tutor in tertiary education.
Legally entitled to work full time for any employer in Ireland.
Griffith College is an equal opportunities employer.
Candidates must be eligible to work full-time for any employer in Ireland.
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