Operational Excellence Manager
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We are seeking an accomplished Operational Excellence Manager to drive exceptional service and operational efficiency across two busy hotel properties. As a key member of our senior management team, you will provide strategic direction and leadership to ensure the highest standards in guest experience.
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* Lead cross-functional teams to achieve departmental goals and KPIs.
* Oversight of front-of-house and back-of-house operations, including accommodation, F&B, events, and guest services.
* Work closely with senior management on budgets, forecasting, and financial reporting.
* Develop high-performing teams through coaching, performance reviews, and ongoing training initiatives.
* Maintain compliance with company policies, Health & Safety, and HACCP standards.
* Conduct regular planning, operations, and sales meetings with key management staff.
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Requirements:
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Must-haves:
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* Minimum 4–5 years' experience in a senior operations or general management role within a busy 3*/4* hotel environment.
* Proven experience managing multiple departments and large teams is a distinct advantage.
* Strong commercial acumen with a track record of achieving operational and financial targets.
* Excellent communication, leadership, and organisational skills.
* Knowledge of front office systems, HACCP, and hospitality compliance standards.
* Flexible, proactive, and capable of working both independently and as part of a senior management team.
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Benefits:
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Award-winning benefits package includes:
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* Salary: €75,000–€80,000 depending on experience.
* Staff benefits including meals on duty, parking, pension scheme, and wellness programme.
* Opportunities for career progression within an expanding hotel group.