Shannon Precision Engineering Limited is seeking a proactive, organised and detail-oriented Key Account Manager to oversee and support operation and administrative processes across the business. This role offers excellent opportunity for an ambitious professional to play a key part in strengthening customer relationships, enhancing service delivery and contributing to SPE's ongoing commercial success.Key ResponsibilitiesCustomer Service and Account ManagementServe as the main point of contact for key customers, manage day-to-day communication and ensuring a high level of service.Respond promptly to customer queries, including order status requests.Proactively follow up on customer communications via email and other channels.Manage and monitor customer accounts to ensure all requirements are met and expectations are exceeded.Build strong, professional relationships with customers through consistent and transparent communication.Order Processing and DocumentationCreate sales orders, Job ID's and part numbers in line with New Product Introduction (NPI) documentation.Upload, maintain and manage all relevant customer and production documentation, including:i. Certificates of Conformance (CoC)ii. Drawing and modelsiii. First Article Inspection Reports (FAIR)iv. Production Part Approval Process (PPAP) documentsEnsure all documentation is accurate, current and correctly filed across departments.Administrative and Reporting SupportMaintain accurate and up-to-date records for all key accounts.Assist in the preparation of reports, presentations and internal documentation as required.Support management with day-to-day administrative tasks and follow-up actions.Facilitate clear ad efficient communication between internal terms to ensure seamless operations.Prepare and distribute daily shipment lists for the Stores department and coordinate the availability of parts for dispatch.Skills and Experience RequiredMinimum of 5 years' experience in a similar role.Strong attention of detail and accuracy in both administrative and operational work.Ability to work independently, while also collaborating effectively within a team environment.Previous experience in order management, customer service administration, or operational support is highly desirable.Proficiency in Microsoft Office Suite (Word, Excel, Outlook) is essential, experience with ERP systems such as M1 is an advantage.Excellent written and verbal communication skills, with a professional and customer focused approach.Job Type: Full-timeBenefits:On-site parkingAbility to commute/relocate:Shannon Industrial Estate, Shannon, CO. Clare: reliably commute or plan to relocate before starting work (preferred)Language:Must be fluent in English (preferred)Work Location: In person