Provide top-quality service to end-users both remotely and onsite via help desk system and in personAssist with common applications, operating systems, and basic network issuesPerform Active Directory user and group administrationOffer guidance and support for common software applications, including Microsoft Office and email clientsEfficiently stage and prepare hardware for new starters, ensuring a smooth onboarding process with a strong emphasis on delivering exceptional customer serviceInstall and configure computer hardware and peripherals, operating systems and applicationsTroubleshoot and if required, referral of hardware faults to third partiesSystem Administration – amend privileges / security permissions on server shares, setup of new shared folders on existing sharesDeal with ‘how to’ and information requests including data security and ICT policiesLiaison with local and national ICT teams, e.g. Server and Network management to find root cause for recurring issuesExperience:3-5 years in an IT support roleAny experience of working in cleanroom manufacturing environment a plus.Technical Skills:GxP, Cybersecurity, and Data Integrity: Essential for compliance and secure operations.IT Infrastructure Platforms and ISA S95 Architecture: Solid understanding of these frameworks is critical.Comprehensive IT Infrastructure Knowledge: Including servers, workstations Built, storage platforms, virtualization-Citrix, networks, printers, scanners, and handheld devices.Endpoint Security and Maintenance: Familiarity with antivirus solutions and workstation patching technologies.Backup Tools: Experience with enterprise-grade backup solutions.Domain Connectivity: Workstations qualified to connect to a domain.Directory and Configuration Management: Active Directory, DNS configuration, and user permissions.Modern Device Management: Proficiency in Azure Intune, MDM, and SOTI.Soft Skills:Excellent communication and interpersonal skillsStrong problem-solving and analytical abilitiesAbility to work independently and as part of a teamCustomer-focused attitude with a commitment to providing high-quality serviceEagerness to learn and grow within the roleSkills:Service desk It Support Active Directory Troubleshooting Onboarding
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