Social Media Content Analyst – Latvian
You are an ambitious individual with a passion for social media, ready to make a real impact online. We're looking for a Social Media Content Analyst to help shape a safer and more positive digital space. This role involves investigating and resolving reported issues, enforcing community guidelines, and providing scalable solutions to support the online community.
About the Role:
• Investigate and resolve reported issues, including account support and abusive content, via our ticketing system
• Enforce community guidelines by addressing reports of abuse on the platform
• Stay updated on clients' products and community standards
• Use your regional insights to provide scalable solutions and support the online community
• Analyse data to continuously enhance user experience
• Spot trends and escalate critical issues to the global team
• Identify workflow inefficiencies and suggest improvements
We Offer:
A full-time, permanent contract, choice of day shift or evening shift from Monday to Friday, occasional weekend and bank holiday work, competitive salary with 10% quarterly bonus, extensive training and access to CPL's Wellness Programme, bike to work and tax saver scheme, and private healthcare and pension contributions.
Your Skills and Qualifications:
• Fluency in Latvian (C1/C2) and English (C1)
• A valid Stamp 4, 1G, or EU passport required
• In-depth cultural understanding and awareness of current affairs in the region
• Strong problem-solving abilities, attention to detail, and critical thinking skills