Technical Support Specialist
We are seeking a highly skilled Technical Support Specialist to join our EMEA support team. The ideal candidate will have extensive experience in IT management and system administration, with a strong background in troubleshooting and problem-solving.
* Provide exceptional customer service while responding to phone, email, and online requests for technical support.
* Represent the customer to ensure serviceability and product quality issues are being tracked, prioritised, resolved, and incorporated into the product release cycle.
* Assist customers in the installation and deployment of software products.
The successful candidate will possess excellent communication skills, both written and verbal, and be able to articulate complex technical information to users with varying levels of technical expertise.
Requirements
* 5+ years of experience in IT management and system administration.
* Hands-on experience with Mac OSX, Windows, and Linux administration and troubleshooting.
* Experience working with Single Sign On (SSO) environments.
* Advanced knowledge in Firewalls, AD environments, DNS Servers, Authentication protocols, LDAP.
* Excellent command of Linux Shell and PowerShell.
Preferred Qualifications
* Bachelor's Degree or equivalent experience.
* Experience working with and troubleshooting identity access management solutions, including PAM (privileged access management).
About the Role
This is an exciting opportunity to join a fast-paced and dynamic team, working on cutting-edge technology and providing top-notch support to customers.
Benefits
* Onsite lunches.
* Private healthcare.
* Pension contribution.
* Sick Pay.
* Bike-to-Work Scheme.
* Above Market annual Bonuses.
Equal Opportunities Employer
We celebrate diversity and are committed to creating an inclusive environment for all employees.