Service Manager Sandyford Motor Centre (South Dublin)
Sandyford Motor Centre is currently recruiting for an experienced and professional
Service Manager
to join our established and successful dealership in South Dublin.
Sandyford Motor Centre is a highly respected motor retailer, known for exceptional customer service, strong manufacturer partnerships, and a commitment to developing talented automotive professionals. Our success is driven by our people, and we pride ourselves on offering a supportive environment with clear opportunities for progression.
We are seeking a driven, customer-focused and commercially minded Service Manager who can lead from the front and contribute to the continued success of our Aftersales operation.
Key Responsibilities
* Lead, manage, motivate and develop the Aftersales team to ensure high performance and engagement
* Take full responsibility for the profitability and performance of the Service Department, ensuring targets are met or exceeded
* Deliver an exceptional customer experience, identifying customer needs and promoting relevant Aftersales products and services
* Ensure compliance with all manufacturer standards, regulatory requirements and health & safety guidelines
* Maintain high standards of workmanship, presentation and customer care across the department
* Monitor and manage KPIs, productivity, efficiencies and customer satisfaction scores
* Maintain up-to-date product and technical knowledge across the franchise
* Ensure accurate use and maintenance of all relevant dealer management systems
Person Specification
* Previous experience in a Service Manager or Aftersales Management role within the motor industry is essential
* Strong leadership skills with the ability to coach, motivate and develop teams
* Experience with dealer management systems (CDK/Kerridge experience is a strong advantage)
* Excellent communication and organisational skills
* High attention to detail and strong commercial awareness
* Professional appearance and a customer-first mindset
* Full, clean Irish or EU driving licence (essential)
* Eligibility to work full-time in Ireland (valid work visa required)
What We Offer
* Competitive basic salary with performance-related bonus
* Industry-leading training and career progression opportunities
* Employment Assistance Programme