We are seeking an experienced Senior Payroll Manager to join our HR & Payroll Services team in Kilkenny. The role will lead the delivery of outsourced payroll services to a diverse client base, ensuring accuracy, compliance, and service excellence.
Key Responsibilities
Lead, inspire and develop two Payroll Managers and a team of Payroll Specialists, embedding a collaborative and client‑focused culture. Promote knowledge sharing, professional growth and a supportive team environment. Drive performance management, succession planning and employee engagement initiatives.
Oversee the accurate and timely delivery of multiple client payrolls in line with SLAs and compliance obligations, ensure adherence to all statutory requirements, manage payroll reporting and act as an escalation point for complex payroll matters, and manage own portfolio of clients.
Build strong, trust‑based relationships with external clients, acting as a senior point of contact and advisor. Collaborate effectively with internal stakeholders, including Local Offices, Partners, HR, and IT to ensure payroll operations align with business priorities. Proactively address client and internal stakeholder needs to achieve seamless service delivery and high satisfaction levels.
Contribute to strategic development of the payroll offering, supporting business growth and service innovation. Champion automation, technology adoption and process improvements that enhance efficiency and quality. Lead and participate in cross‑functional projects, including payroll system implementations and compliance‑driven initiatives. Monitor and report on operational KPIs, driving continuous improvement in service delivery.
Support budgeting, resource planning and cost management within the payroll function. Contribute to client proposals, pricing models and business development opportunities.
Qualifications & Experience
8–10 years’ payroll experience, with at least 3–5 years in a senior management capacity.
Proven track record in leading projects, including system implementations or process transformations.
Demonstrated success in managing outsourced payroll services for multiple clients.
Third‑level qualification in Payroll, HR, Finance or a related discipline.
IPASS qualification is essential.
Expert knowledge of payroll legislation, compliance and best practice.
Strong leadership capability, with experience of managing managers and large teams.
Excellent stakeholder management skills, with the ability to influence at senior levels internally and externally.
Strong communication and collaboration skills, fostering teamwork across functions and geographies.
Commercially astute, with a focus on client retention, growth and service quality.
Proven ability to deliver on complex projects and drive continuous improvement.
High integrity, discretion and professionalism when handling sensitive data.
Rewards & Benefits
Market‑leading compensation and benefits package.
Substantial employer pension contribution.
Generous annual leave allowance.
Supportive family‑oriented workplace policies.
Blended work-from-home arrangement.
Opportunities for internal growth and development.
Access to a bike‑to‑work scheme.
Employee assistance programme and well‑being benefits, including the Digital Doctor programme.
Regular wellness, social and charity activities throughout the year.
Christmas voucher.
If you would like to apply, please send your application to (email protected) quoting reference SRPayrollManager/Kilkenny.
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