Direct message the job poster from Nicoll Curtin
Salary: depends on experience (negotiable)
Are you passionate about designing IT services that are secure, scalable, and aligned with industry best practices?
Join one of Ireland's largest semi-state organisations, supporting a national transport infrastructure that touches every corner of the country. We're looking for a Service Design Architect to lead the way in shaping how IT services are designed and transitioned across a diverse, complex technology landscape.
What You’ll Do:
* Design end-to-end IT services across infrastructure, cloud, cybersecurity, and applications.
* Collaborate cross-functionally with architecture, service management, cybersecurity, and project teams.
* Ensure compliance with ITIL v4, NIST, and NIS2 frameworks and integrate designs with ServiceNow.
* Own service transition across the full project lifecycle (PRINCE2 methodology).
* Re-engineer existing services for improved performance and compliance.
* 5+ years in ITSM, with 2+ years in a service design or process leadership role.
* Strong grasp of ITIL v4, ServiceNow (CMDB, catalogues, workflows), and regulatory frameworks.
* Solid technical awareness across infrastructure, SAP ERP, cybersecurity, and cloud services.
* Exceptional communication and stakeholder management skills.
+ Nice to Have:
* Certifications: ITIL v4 Managing Professional / Strategic Leader, TOGAF.
* Experience in public sector, semi-state, or similar regulated environments.
Please apply directly or send me a DM.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Staffing and Recruiting
Referrals increase your chances of interviewing at Nicoll Curtin by 2x
Get notified about new Information Technology Service Management Manager jobs in Dublin, County Dublin, Ireland.
Dublin, County Dublin, Ireland 3 weeks ago
Dublin, County Dublin, Ireland 1 month ago
Senior Manager, Technology Sourcing, Strategic Sourcing
Dublin, County Dublin, Ireland 1 week ago
Dublin, County Dublin, Ireland 1 month ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr