About Phorest
Phorest Salon Software powers over 11,000 hair and beauty salons worldwide and processes millions of appointments each month. As the leading platform for premium independent salons, we aim to become a development hub for other companies.
The Opportunity
As a Product Data Analyst you’ll be embedded at the heart of our product development process, turning data into clear, actionable insights that shape our software. Working closely with Product Managers, Designers, and Engineers, you’ll help the team understand user behaviour, measure the impact of product changes, and identify opportunities to deliver more value to salons and their clients.
What You’ll Do
Partner with Product Managers and teams to define success metrics, instrument features, and measure the impact of product changes and releases.
Build and maintain Looker dashboards and explores that surface product usage, engagement, retention, and funnel metrics to stakeholders across the business.
Conduct deep‑dive analyses on user behaviour, feature adoption, and churn signals to surface actionable insights that inform product roadmap decisions.
Define and maintain a product metrics framework, ensuring consistency in how KPIs are measured and reported across teams.
Support A/B testing and experimentation, helping teams design experiments, interpret results, and make statistically sound decisions.
Collaborate with Data Engineering to ensure the right events and data points are captured, pipelines are reliable, and the data model supports product analytics needs.
Proactively monitor product metrics, flagging anomalies, trends, and opportunities to the relevant teams.
Contribute to data literacy across product teams, coaching members on self‑serve analytics, dashboard use, and metric interpretation.
Support ad hoc analytical requests from product and leadership, delivering timely and rigorous analysis.
Who You Are
3+ years of experience in data analytics, ideally with a product analytics context or working directly alongside a product team.
Strong proficiency in SQL, with the ability to write complex queries across large datasets.
Hands‑on experience with Looker (LookML, dashboards, explores) — a core requirement for this role.
Solid understanding of the product development lifecycle and how data fits into agile ways of working.
Strong data visualisation and communication skills — you can tell a clear story with data for both technical and non‑technical audiences.
Analytical mindset with strong attention to detail and a rigorous approach to data accuracy.
Self‑starter who can manage competing priorities and work independently in a fast‑moving environment.
Preferred (not required)
Experience in the hair & beauty industry or a vertical SaaS business serving SMEs.
Experience with Python or R for more advanced analysis.
Benefits
Private healthcare, 2 Wellness Days, an employee assistance program, and a free online GP service.
Competitive compensation, an Employee Share Purchase Scheme, pension, life assurance, and income protection.
A bike‑to‑work scheme and tax‑saver transport tickets.
Two‑weeks leave for fertility treatment, pregnancy loss, and menopause.
Enhanced maternity and paternity benefits.
Access to extensive development opportunities and online learning resources, including LinkedIn Learning.
Three moving days for employees relocating.
Phorest is an equal opportunity employer. For this position, flexi‑time and working from home are possible. We are also open to remote work. Get in touch to ask for more information or to chat about your future with Phorest.
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