Senior Contracts Manager Role Overview
A leading facility management company in Dublin seeks a seasoned contracts manager to oversee multiple community facilities. This role requires strong leadership, communication, and problem-solving skills to ensure smooth operations, high-quality service delivery, and financial management.
Key Responsibilities:
* Main point of contact for client relations and community stakeholders.
* Closely work with local authorities to support key initiatives.
* Oversee service quality, ensuring KPIs and SLAs are met.
* Develop and implement business and marketing plans.
* Support funding applications and community-led projects.
* Maintain compliance with environmental, health, and safety standards.
* Manage maintenance programs and facility operations.
* Develop and manage annual budgets, ensuring cost control and financial accuracy.
* Handle invoices, purchase orders, and financial reporting per contract requirements.
* Present financial updates and operational reviews to clients regularly.
* Support and develop Area Managers and ensure smooth collaboration across teams.
* Recruit, train, and retain a strong workforce while managing performance.
* Maintain staff training and compliance with company policies.
* Effectively manage scheduling, attendance, and resource allocation.
* Ensure all staff follow health and safety policies.
* Conduct regular audits to maintain operational and quality standards.
* Manage accident reporting and compliance with EH&S regulations.
* Respond to emergencies outside normal working hours when needed.
* Travel to other locations in Ireland as required.
Requirements:
* 7+ years in contract/account management, ideally in facilities management.
* Strong people management experience with large teams.
* Excellent communication, problem-solving, and organizational abilities.
* Experience with CMMS/CAFM systems and data-driven decision-making.
* Degree or equivalent in business, facilities, or a related field.
* Understanding community-focused operations and not-for-profit organizations is a plus.