Job Title: IT Application Analyst
The role of an IT Application Analyst is crucial for the smooth operation of clinical and business applications. As a frontline support professional, you will be responsible for providing top-notch assistance to users.
* Achieve necessary certifications and follow learning paths to ensure ongoing growth.
* Respond to application support requests and incidents within defined SLAs, ensuring excellent customer service and communication.
* Manage application and team documentation, ensuring accuracy, completeness, and relevancy.
* Establish and maintain relationships with software vendors to ensure high-level support.
* Assist in planning and executing application upgrades and security patches.
* Participate in smaller analyst-led projects, learning basic project management tasks such as scheduling meetings and taking meeting minutes.
* Learn clinically integrated hospital and physician office workflows (both clinical and business).
* Comply with all written team policies and procedures.
* Learn and leverage existing details of application documentation to provide effective and informed application support.
* Understand the entire application lifecycle to include implementations, upgrades, and eventual decommissioning and data archiving.
Key Responsibilities:
* Bachelor's degree in Information Technology, Engineering, Healthcare Informatics, Computer Sciences, or a related field.
* 3+ years experience in healthcare IT or equivalent IT application analyst position.
* Strong analytical thinking and problem-solving skills.
* Excellent communication and customer service abilities.
* Ability to work collaboratively in a team-oriented environment.
This role offers a unique opportunity to grow professionally while making a meaningful impact on the organization. If you are passionate about IT and eager to take on new challenges, we encourage you to apply.