Job Overview
We are seeking a German-speaking professional to provide exceptional customer service.
As the primary point of contact, you will manage customer orders, resolve queries, and ensure seamless interactions that reflect our commitment to excellence and care.
* Work collaboratively as part of a high-performing team to process customer orders efficiently and accurately.
* Handle customer inquiries related to orders, deliveries, invoices, and products with professionalism and courtesy.
* Effectively manage and resolve complaints in a timely manner while escalating product issues appropriately.
* Closely collaborate with warehouse and purchasing teams to coordinate deliveries, returns, and stock management.
* Establish lasting relationships with key accounts, providing valuable insights and updates to management.
Key Responsibilities
Order Management: Manage and process customer orders with accuracy and efficiency.
Customer Inquiries: Respond promptly and professionally to customer queries regarding orders, deliveries, invoices, and products.
Complaint Resolution: Resolve customer complaints in a timely and courteous manner, escalating product issues as necessary.
Team Collaboration: Collaborate closely with warehouse and purchasing teams to ensure seamless delivery, return, and stock management processes.
Account Relationships: Foster long-term relationships with key accounts, providing valuable insights and updates to management.
Benefits
Our company offers a dynamic work environment, opportunities for growth and development, and a competitive compensation package.