Operations Manager - Luxury Hotel Resort A fantastic opportunity has arisen for a passionate and experienced Operations Manager to join a leading luxury hotel and resort, overseeing all operational departments and delivering exceptional guest experiences.
We are seeking a highly professional, engaging leader who thrives in a guest-focused environment and brings strong operational expertise combined with genuine care for both guests and team members.
This individual will lead with presence, energy and a hands-on approach, ensuring seamless service delivery across the property.
The Role The Operations Manager will oversee the day-to-day running of all hotel departments, ensuring operational excellence and exceptional guest satisfaction at all times.
Key Responsibilities: Lead daily operations across Front Office, Housekeeping, Maintenance, Conference Events, Food Beverage and Guest Services.
Drive consistently high standards of service and respond professionally to guest feedback and service recovery situations.
Lead, mentor and support departmental managers and their teams to ensure alignment and performance.
Monitor labour costs, departmental expenses and overall operational profitability.
Support budget management, forecasting and cost control initiatives.
Develop and implement operational procedures and service standards.
Ensure compliance with health safety, licensing and employment legislation.
Conduct regular operational walk-throughs to ensure presentation and maintenance standards are upheld.
Support recruitment, onboarding and performance development of team members.
Review occupancy trends, guest feedback and performance reports to drive continuous improvement.
Candidate Profile The ideal candidate will demonstrate: Proven experience in hotel operations management or a senior leadership role within a luxury hospitality environment.
Strong understanding of multi-department hotel operations.
Excellent leadership, communication and interpersonal skills.
A hands-on, solutions-focused management style.
Strong commercial awareness including budgeting, forecasting and cost control.
Experience working with property management systems (PMS) and hotel software.
Strong understanding of compliance, health safety and employment legislation.
Ability to lead and motivate diverse teams within a fast-paced environment.
Flexibility to work varied shifts, including weekends and peak trading periods.
A polished and professional presentation aligned to a luxury environment.
Fluency in spoken and written English.
A minimum of 2 years' experience within a luxury 4 or 5-star property in a similar capacity.
What's On Offer Excellent career progression and professional development opportunities.
Structured internal training programmes.
Performance and upselling incentive schemes.
Complimentary health club membership.
Discounted spa and retail treatments.
Discounted accommodation rates for family and friends across the group.
Food Beverage discounts within associated properties.
Pension contribution.
Health insurance contribution.
Management benefits package including uniform/suit allowance.
Employee referral programme.
for more information on this exciting role please contact Maurice ********** #retailcareer