Job Description:
We are seeking a highly motivated and enthusiastic Parts Advisor to join our team in a dynamic and fast-paced environment.
Key Responsibilities:
* Taking orders for car parts over the telephone and counter, upselling to increase invoice value by delivering exceptional customer service and recommending high-quality products.
* Outbound calling to raise customer awareness and achieve higher sales through effective communication and rapport-building skills.
* Building long-term relationships with local customers by providing personalized support and ensuring timely delivery of car parts.
* Actively promoting offers, discounts and customer competitions to drive sales and revenue growth.
* Limited credits and returns by ordering and sending the right car parts, first time, through meticulous attention to detail and quality control processes.
Requirements:
* Punctual, organized, efficient whilst working towards deadlines and maintaining a high level of productivity.
* Pro-active and enthusiastic when speaking with customers, demonstrating empathy and understanding their needs.
* Able to communicate effectively and professionally, possessing excellent verbal and written skills.
What We Offer:
* An opportunity to grow and develop in a global market leading motor factor.
* Structured career paths and bespoke training programs to enhance your skills and knowledge.
* A great team environment & friendly approachable management style that encourages collaboration and teamwork.