Contact Centre Agents
Location: Dublin Type: 11 Month Contract Category: Customer Service, Contracting Salary:
€30,000 - €31,500 per annum
An innovative, fast-growing global technology company is transforming the way organizations work, helping them operate faster, smarter, and more efficiently.
We are seeking motivated Customer Support Representatives to join our Contact Centre team in Dublin, supporting a rapidly expanding global customer base. In this role, you'll be responsible for delivering best-in-class support on a leading enterprise platform to ensure a positive customer experience.
What you'll do:
1. Professionally handle inbound calls from customers and partners.
2. Log support cases, capturing key details to enable swift resolution by Subject Matter Experts (SMEs).
3. Guide new customers and partners on how to log their own cases.
4. Assign cases to the appropriate SME team for resolution.
5. Provide initial triage by answering inquiries, solving problems, and sharing product information via case, phone, or email in a timely manner.
What we're looking for:
6. Strong communication skills, with the ability to engage confidently at all levels.
7. Skilled at asking clear, targeted questions to understand the root of customer issues.
8. A collaborative team player who can also work independently.
Desirable:
9. Previous contact centre experience (beneficial, not essential).
10. Familiarity with the ServiceNow platform (beneficial, not essential).
If you would like to know more about this role, you can reach me at anamarija.bratovic@recruiters.ie
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