First Direct Couriers/Pony Express is seeking a Telephonist/customer services/admin rep. for our busy office based in Dublin 7. Monday to Friday 9am-6.00pm.
Job Description: receiving all incoming calls from clients, processing and issuing jobs and addressing any query a client may have.
Principal Duties & Responsibilities:
.Booking national and international overnight deliveries and collections.
. Booking clinical waste collections and getting paperwork and supplies ready for drivers. Filing paperwork.
· To take all telephone & email bookings. Get full details of the pick up and delivery address. To screen all calls coming in and forward to the relevant person or department.
· To work with the Base controllers in relaying any possible delays that might emerge during the course of the day.
· Answer any query a client might have in relation to a particular job.
· To assist in POD (signature) retrieval, where possible over the phone.
Selection Criteria/Person Specification:
Excellent communication skills.
Excellent customer service.
Excellent interaction with all levels of the company.
Excellent telephone manner.
Excellent keyboard skills.
Ability to multitask and strong attention to detail.
Please send your CV to
Job Type: Full-time
Pay: €30,000.00 per year
Benefits:
* Bike to work scheme
Ability to commute/relocate:
* Dublin, CO. Dublin D07K192: reliably commute or plan to relocate before starting work (required)
Experience:
* Office: 1 year (preferred)
Work authorisation:
* Ireland (preferred)
Work Location: In person