Workshop Supervisor – (Diesel/Gas Construction Machinery)
Responsibilities
Understand & respond to customer requests, assessing & prioritizing their need and identifying the actions to take place with agreed timescales.
Allocate the most appropriate resources to address the customers' need.
Plan all jobs to maximize engineer productivity.
Manage and control job progress at every stage.
Liaise fully to ensure the job is resolved to the mutual benefit of our client and the external customer.
Open & close work orders accurately and consistently to maximize billing accuracy & timeliness.
Identify & exploit opportunities to address safety reworks, priority reworks at the same time as the repairs.
Keep all systems up to date at all stages with accurate job information.
Load trial information to our client's OEMs web site
Load internal drives with trial data.
Direct management of engineers (4-8) mentoring, addressing performance issues and carrying out regular 1-2-1.
Provide guidance and mentoring to engineers to ensure delivery of high levels of customers' satisfaction whilst maintaining service profitability.
Ensure adherence to service processes and procedures to ensure consistent extraordinary customer service delivery.
Experience
Foundational Engineering understanding and qualification
Minimum of 3 years' experience in a technical or mechanical engineering role
Previous experience in a similar role within similar industry environment desirable
Customer service skills and ability to develop strong customer relations,
Planning and organizing skills,
Attention to detail,
Influencing and negotiation skills,
Good interpersonal skills,
Good IT skills, specifically in Microsoft Office,
Works well as part of a team Desirable Knowledge,
Ideally, Advanced level of engineering aptitude,
Gas & Diesel Engine product knowledge,
Good knowledge of mobile and fixed equipment components and systems,
Good knowledge of existing applications and systems desirable (DBSi Work order system, Sales Tracker, SAP, FSAT, Vision Link, Masternaut, Cat SIS, 1-2-1 application, Product Support deal sheet)
Warranty process
Commissioning process
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