Job Title: Corporate Reception/Concierge _ Job share
Reports to: Front of House Reception Manager for EY Ireland
Location: Cork (Onsite)
Role: Fixed Term Contract
The opportunity
To work in a global firm as part of a dynamic front of house team.
The role of the Receptionist/Concierge is to be the first point of contact for all visitors and providing the highest standards of customer care.
We aim to make our first impression on all visitors a positive and lasting experience.
Your Key Responsibilities
To extend to our visitors and clients a warm courteous professional greeting on arrival to our buildings and communicate their arrival to the relevant people promptly, ensure all visitors are met or escorted to the relevant room in a timely fashion.
Manage events, coordinate with client handler and service delivery teams on room setup, equipment, and catering requirements, create a one team environment to ensure a quality seamless delivery of service to the client.
To handle all Client Suites booking on the firm Admin Portal booking system.
To aid with meeting room requests as required and to liaise with all teams to drive maximum utilization of our rooms.
To carry out regular checks of all spaces and meeting rooms to ensure they are clean, correctly set up and ready for client.
Be aware of the buildings appearance on entry and report any issues to Snapfix App.
Carry out regular testing of all IT, Microsoft Modern Teams Room, reporting any maintenance issues immediately to the Snapfix App.
Hours of work: Work flexible hours to meet with client on job share days 1st week Thursday & Friday 15.60 hours that week and 2nd week Monday, Tuesday and Wednesday 23.40 hours for this week covering hours between 08.30am to 17:15hrs.
Candidate need to be completely flexibility to cover holidays/sick leave for their job share colleague.
To be an ambassador of the firm's brand and seek the support the wider CBS team to ensure we deliver service excellence.
To anticipate client needs, follow up with requests and ensure the client expectations are not only met but exceeded.
To ensure that waiting visitors are kept informed of any delays and to ensure their comfort, offer complementary tea/coffee etc To maintain appropriate stationery stocks, replenish meeting rooms, as required, with pads, pens and tissues.
To be an ambassador for all audio-visual equipment and to test AV system to ensure all is working, full training will be provided.
Be the first point of contact for IT support and arrange external support when needed.
Health and Safety
To always work in a safe manner and report any hazards to H&S.
To follow all Health and Safety instructions as directed by the Reception Manager To attend all statutory Health and Safety training To liaise with the trained first aider if a visitor should fall ill or have an accident and ensure all the relevant paperwork is completed for EY Must be First Aid and Fire Officer Trainer.
Security
To report incidents to security.
To ensure all procedures are followed for recording all client and EY Visitors to the Cork Office.
Environmental
Support EY environmental initiatives.
Ensure best practice for waste and energy savings are followed.
General
Fully support the implement the Firm Policy and Procedures and highlight any inconsistencies to the policy holder.
Skills And Attributes For Success
Excellent communication skills Computer literacy skills – Microsoft Excel, Microsoft Word, Outlook, Teams Reserve/ Admin Poral Knowledge of Microsoft Surface Hubs and AV Presentation Equipment Strong customer focus with the ability to operate calmly under pressure Ability to work under pressure with strong organisational skills
To qualify for the role, you must have
Experience working in 5 Star hospitality Client Focus environment essential Experience in use and set up of IT Equipment Strong communication and interpersonal skills.
High energy and enthusiasm and thrive in a fast-paced team-oriented environment Excellent organizational skills, detail oriented, flexibility and sound judgment
What Working At EY Offers
We offer a competitive remuneration package.
Our comprehensive benefits package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs: covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions.
Plus, we offer:
Support and coaching from some of the most engaging colleagues around.
Opportunities to develop new skills and progress your career.
The freedom and flexibility to handle your role in a way that's right for you.
All our employees are given a benefits package which they can tailor to suit their individual preferences.
Our range of benefits include:
Hybrid Working Pension/Discounted Health Insurance Web Doctor Purchase of Additional Annual Leave Free Gym Membership Travel Pass Maternity & Paternity Leave Bike to Work Scheme Referral Bonuses & Recognition Awards Tech MBA paid by EY
EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements.
We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities.
While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.
Career Progression
When you join EY, you will be supported to ensure that you are enhancing your skills from day one.
Continuous learning, where you can develop the mindset and skills to navigate whatever comes next.
As you grow and develop here, you'll discover opportunities to help customise your career journey, so that it's as unique as you are - success is defined by you, we will provide the tools and flexibility, so you can make a meaningful impact, your way.
Transformative leadership, we will give you the insights, coaching and confidence to be the leader the world needs.
Diverse and inclusive culture, you will be embraced for who you are and empowered to use your voice to help others find theirs.
We have embraced Hybrid working at EY adding greater flexibility and autonomy to the roles of our employees.
Inclusion & Diversity
We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY.
We believe that the highest-performing teams maximize the power of different perspectives and backgrounds.
These teams are both diverse and inclusive and are willing to invite and learn from other perspectives.
Our ability to include various viewpoints into our mindsets, behaviours and operations is fundamental to driving innovation, building strong relationships, and delivering the best solutions for our clients.
We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential.
You'll be embraced for who you are and empowered to use your voice to help others find theirs.
As an equal opportunities' employer, we welcome applications from people of all backgrounds.
Reasonable accommodations are offered at every stage of our recruitment process.
If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.
Join us in building a better working world.
That's Why, EY.
Apply now.
IMPORTANT: Where Agency assistance is required, our Talent Team will engage directly with suppliers.
CVs / Profiles should not be shared directly with Hiring Managers.
Unsolicited CVs / Profiles supplied to EY by Recruitment Agencies will not be accepted for this role.
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