System Control Specialist
As a System Control Specialist, you will be instrumental in ensuring seamless 24/7 service and support across multiple client accounts. Your expertise will be crucial in implementing, maintaining, and enhancing control systems to guarantee optimal facilities operations.
Responsibilities:
* Perform regular inspections, maintenance, and software updates of control systems
* Identify and address system malfunctions or inefficiencies promptly
* Implement system upgrades and enhancements to improve efficiency and performance
* Continuously monitor service and support channels, including phone lines, email, chat, and ticketing systems
* Track service metrics, performance indicators, and key performance indicators (KPIs) to identify issues and trends
* Respond to incidents, outages, and service disruptions promptly
* Manage shift schedules and workload distribution to meet service demands and effectively ensure 24/7 coverage
* Act as a point of contact for escalated issues and complex customer inquiries
* Collaborate with technical teams to resolve critical incidents quickly and efficiently
* Develop incident response protocols and ensure they are followed
Instrumentation & Electrical Design
Key responsibilities include creating instrument lists by examining P&ID drawings, compiling submittal and procurement documentation for controls and instrument hardware, providing technical support for panel fabrication technicians, inspecting completed control enclosures.
System Design and Configuration
Participate in customer design review meetings, assemble development system using project hardware and computers, configure user interface and HMI screens, configure DDC, PLC and/or DCS control algorithms, draft system documentation from templates, assist in customer demonstrations and acceptance testing, configure networks to interface with equipment.
Onsite System Startup
Work in a supervised role and/or with a team at a customer site, install project software and configuration onto site systems, participate in point-to-point loop checks, perform instrumentation and software calibration and tuning, participate in functional tests of all systems, troubleshoot installation discrepancies, program field modifications as required, assist with developing commissioning test plans and documentation updates/redlines, assist with developing training documentation/presentation on operations and maintenance of system.
Working Conditions:
The role requires travel to different facilities for installation, maintenance, or troubleshooting. May include working in shifts, including nights, weekends, and holidays.