Account Manager, Sales Manager, Business Development.Telecoms, Telecoms Software, Information systems.The Sales and Account Manager is responsible for account management of a cluster of accounts with our clients' customers based in Europe, as well as pursuing new business sales opportunities across Europe or accounts that extend outside territories.The ideal candidate will be able to appropriately identify the needs of both new and current customers in order to aid customers in their success using our product. This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face.Core ResponsibilitiesCustomer Relationship ManagementAct as primary customer contact, building long-term relationships to ensure satisfaction and loyaltyLead GenerationActively seek new customers using multiple methodsSales Pipeline ManagementTrack and manage sales process through Salesforce CRM with accurate forecasting and reportingCustomer Needs AssessmentEngage with customers and conduct market research to understand goals and challenges for tailored propositionsProblem ResolutionAddress customer issues promptly to enhance the experienceStrategic Account PlanningDevelop tailored account strategies aligned with customer objectives and growth opportunitiesCross-selling and Up-sellingIdentify opportunities for additional sales and partner solutionsSales ClosingNegotiate terms and finalise agreements to meet/exceed sales targetsFollow-upMaintain post-presentation communication to address questions and encourage favourable outcomesCross-team CollaborationWork with R&D, sales, strategic accounts, marketing, and professional services teamsContract ManagementManage renewals and negotiations for mutually beneficial outcomesVoice of CustomerRepresent customer interests in decision-makingAdditional Responsibilities• Help create a culture of learning, trust, and self-improvement • Maintain awareness and compliance with ISO9001, ISO27001, ISO22301, and GDPR regulationsKnowledge, skills and experience needed for the Account Manager / Sales Manager position;Communication skills. Effective verbal and written communications to convey ideas and solutions clearlyEmpathy. Understanding customer and industry perspectives to build trustPersistence. Demonstrate resilience in the face of rejection and the motivation to pursue opportunities diligentlyOrganisation skills. Ability to manage multiple accounts, sales pursuits and prioritiesProblem solving. Quick thinking, resourcefulness and a collaborative approach to resolving issuesNegotiation skills. Ability to negotiate contracts and terms effectivelyIndustry knowledge. Knowledge of the telecommunications industry alongside familiarity with the key market trends driving target customer requirementsSelling. Experience of solution and value-based sellingAccount management. Effective in managing and growing accounts, along with identifying and leading new business opportunities to closureProcess driven. Strong understanding and application of sales and account management processesApplicants of all ages and backgrounds will be considered, and Ascent People is acting as an employment agency for this vacancy.