Job Title: Senior Operations Manager
Job Overview
We are seeking an experienced and skilled Senior Operations Manager to oversee the cleaning operations across multiple sites within a designated region. The successful candidate will be responsible for ensuring the delivery of high-quality services that meet the needs of our clients.
Key Responsibilities:
* Business Growth and Profitability:
o To ensure action plans are in place and reviewed regularly to achieve targets set and align with business goals.
o To control costs within budgets and negotiate contract price increases with clients.
o To ensure adherence to the company purchasing procedure and complete relevant documentation.
* Contract/Site Management:
o To implement and maintain the cleaning specification and review contracts as necessary.
o To monitor client satisfaction, standards, and relationships through regular liaison.
o To analyze and resolve problems promptly and effectively via the Quality Service Level Indicator/ECAT procedure.
* People Management:
o To oversee the recruitment, induction, training, and development of direct reports.
o To ensure managers and supervisors understand and focus on meeting regional and company objectives.
o To monitor and review performance of managers and direct reports in terms of budgets and communicate required standards.
o To conduct annual performance/personal development appraisals with managers and direct reports.
o To ensure each staff member receives an induction, health and safety training, supervision, and appraisal as required.
This is an exciting opportunity for a motivated and results-driven individual to join our team and contribute to the success of our organization.