Overview
O'Donoghue Ring Collection is home to Hotels, Apartments, Spa, Restaurants & Bars in Killarney and Castle Island, Co. Kerry. Our philosophy centers on employee experience, customer experience, and standards of excellence. Awarded a 'Great Place to Work' in 2024-2025 and Green Hospitality Certified.
The Killarney Towers Hotel, a 4* 182-bedroom property in the heart of Killarney, is part of the O'Donoghue Ring Collection. The team is seeking an experienced full-time Front Desk Receptionist to join for 5 shifts per week, including weekends.
What You'll Do
* Manage all reception duties, working as part of the wider Front Office Team.
* Ensure guests are completely satisfied through prompt handling of guest queries in a friendly and efficient manner.
* Anticipate guests' needs and provide service at or beyond their expectations.
* Maintain strong knowledge of standards of performance and delivery within all front office departments.
* Answer the switchboard and hotel telephone according to company standards of service.
* Develop strong working relationships with colleagues in your department and related departments.
About You
* Previous experience in a similar role in a 4* or 5* environment is an advantage.
* Team player with the ability to multi-task in a fast-paced environment.
* Detail-oriented with the desire to progress within the luxury hospitality market.
* Excellent communication and interpersonal skills.
* Knowledge of the Hotsoft operating system is an advantage but not essential.
* Fluent English language skills are essential.
Why O'Donoghue Ring Collection?
* Awarded a Great Place to Work 2024-2025
* Competitive salaries
* Discounts on hotel stays and staff rates across the collection; family and friend rates also available
* Dining discounts across all hotel outlets for staff and companions
* Meals on duty and coffee on duty provided in refurbed canteens
* Discounts for take-away beverages for staff
* Career progression with a clear path for interested employees
* Employee fitness with free access to leisure centres; family membership discounts
* Employee wellness program and discounts on luxury spa products and treatments
* Learning & development opportunities; internships across departments
* Flexible working hours
* Events and team activities as part of the company calendar
If you want to make an impact, O'Donoghue Ring Collection is the place for you. If you’re excited by this role but don’t meet every qualification, we encourage you to apply. Explore all opportunities on our careers page.
O'Donoghue Ring Collection is an Equal Opportunity Employer, dedicated to hiring and developing a diverse team with varied backgrounds, abilities, identities and experiences.
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