MSL Motor Group is a family-owned business which has been in operation since 1959. As an employer, we pride ourselves on our commitment to our employees by providing excellent training and development. We are extremely proud of the team that we have built and continue to build. MSL Motor Group offers a long-standing career and not just a job. We have a team of over 250 employees. People stay with the company thanks to the positive working environment, the continuous development, the opportunities for progression and the competitive remuneration packages delivered.
Mercedes-Benz Ballsbridge has long been synonymous as one of the most prestigious brands in the retail motor industry. It is a dedicated Mercedes-Benz dealership with a great location, experienced staff and a total commitment to excellence, we have been serving our customers from this landmark site since the 1950s. We are currently seeking a
Receptionist /Showroom Host
to join our team.
The Successful candidate will be the first point of contact to customers calling or visiting our showroom. Your role will be to provide the customer with the highest levels of customer care and personal attention and where possible, anticipating the customers needs and initiating actions to exceed their expectations.
Key Duties And Responsibilities To Include
* Being the first point of contact to customers calling or visiting the showroom.
* Handling telephone calls and dealing with queries in a professional manner.
* Meeting, greeting and assisting customers.
* Offering & making customers refreshments.
* Introducing customers to the most appropriate specialist to deal with their needs.
* Monitoring and recording showroom traffic and incoming calls on the CRM.
* Capturing, recording and updating customer details in the database.
* Ensuring the Dealership is kept tidy and well presented at all times.
* General administrative duties.
* Various ad hoc duties.
The Successful Candidate Will Ideally
* Have a strong customer service background.
* Display an outgoing personality and enjoy engaging with people.
* Exhibit excellent communication and interpersonal skills both in person and on the phone.
* Excel at understanding, anticipating and meeting customer needs.
* Have a genuine desire to exceed our customers expectations.
* Display a positive, enthusiastic, can-do attitude.
* Have the ability to work on their own initiative; multitask and meet deadlines.
* Possess excellent administration and IT skills.
* Work well as part of a team.
* Be well presented at all times.
* Previous experience within the motor industry is desirable but not essential.
If you meet the aforementioned criteria and are interested in being considered for this position, please submit a cover letter outlining your availability and salary expectation, along with a comprehensive Curriculum Vitae.
Skills
Customer Service Skills IT & Admin Skills Excellent Communication & Interpersonal Skills