Vacancy Number: 27338
Category: Business Support, Customer Service (Entry)
Job Type: Full-time
Position Description
The Networks Training Centre at ESB Networks is a dynamic environment supporting a wide range of training activities for both ESB staff and external participants. It is also the central hub for ESB's apprenticeship programme, currently hosting over 300 apprentices.
We are looking to recruit a team member with a strong service orientation to join our Training Design & Systems team. The primary responsibilities of this position include scheduling and coordinating training courses, issuing invitations, maintaining accurate records, and ensuring efficient course delivery. Additionally, the role encompasses various administrative duties that support the Centre's daily operations.
Key Responsibilities
* The role includes a wide range of responsibilities, including but not limited to:
* Course setup and scheduling on SAP Success Factors
* Coordinate course invitations and optimising course enrolments
* Recording attendance sheets and associated task records for all course participants on SAP Success Factors & SharePoint
* Reporting on training needs/delivered using ESB systems
* Support reception and customer service for the ESB Networks Training Centre
* Demonstrate flexibility, adaptability to change, and commitment to continuous improvement
Experience and Qualification
Essential
* A minimum of two years experience
* Excellent attention to detail.
* Quality approach to the management of data and records
* Strong communication skills
* Provide a flexible approach to work to ensure the delivery of excellent customer service
* Ability to engage with and influence multiple stakeholders
* Knowledge of Corporate IT systems
Desirable
* Working knowledge of SAP HCM systems would be an advantage
* High level of proficiency on MS Office Applications/SharePoint
Location
Networks Training Centre, Portlaoise
Reporting to
Training Design & Systems Manager, Networks Training Centre
Why Work with Us?
* Opportunity to lead Ireland's transition to net zero carbon future
* Career development through mentoring and training
* Corporate Social Responsibility Opportunities
* Sports and Social Clubs
* Networking opportunities
* Credit Union
* Generous Pension
* Access to staff well-being programmes
* Generous parental leave entitlements
* Strong values-based and inclusive culture
* Strong commitment to diversity, equity and inclusion
* Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted
Salary
€32,000 - €38,000 per annum.
Closing Date
10th of October 2025
Diversity, Equity and Inclusion Statement
ESB is committed to being an equal opportunities employer. We welcome applications from all sections of society and ensure that no one is discriminated against on the grounds of race, religion or belief, ethnicity or nationality, disability, age, citizenship, marital status, domestic or civil partnership status, sexual orientation or gender identity, or any other basis as protected by law.
Applicants who anticipate requiring assistance or reasonable accommodations for any part of the application or interview process may contact, in confidence,
About ESB
Join us in our mission to achieve a net-zero electricity system by 2040. ESB is Ireland's leading energy utility, with activities spanning electricity generation, transmission and distribution, energy supply, energy services and international consultancy. Operating in Ireland, Northern Ireland and Great Britain, we invest over €1 billion each year to deliver a new energy future based on reliable, affordable zero-carbon electricity.