Company Description
We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 97,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.
SGS Ireland is seeking to recruit Verification Officers for Wexford NDLS.
Job Description
This role would require the successful candidate to be responsible for processing driving licence applications, including customer registration, verification, authentication, and payment processing activities. The network of NDLS Centres is responsible for processing driver licence applications in 34 NDLS Centres across Ireland on behalf of our Client the Road Safety Authority.
Responsibilities
Process driving licence applications within a defined timeframe and ensuring that the highest standards of customer services are achieved including compliance to Identity Validation, Document Validation and NDLSFO Business Rules.
To process applications within a defined timeframe ensuring the highest standards of customer service are achieved.
Ensure the utmost due diligence is applied to all documents and image / signature captures uploaded to the NDLS Front Office Solution
Ensure compliance with utilisation of the Front Office Solution and Dual Screen Technology
Complete on-site and virtual training as required and ensure appropriate training records are completed and returned as directed by your supervisor. All training courses for completion must be done so in a timely manner. This will include regular training sign off sheets being issued from NDLSFO Helpdesk.
Ensure that all mandatory courses are completed in a timely manner as defined by your supervisor
Ensure full compliance with the Company’s Code of Integrity & Professional Conduct, and at all times adopt behaviour in accordance with SGS Equality & Diversity policy
Ensure a full understanding of SOP’s and procedures manual along with any additional support material issued during the life cycle of the Verification Officer role.
Ensure any serious discrepancies, security breaches or any breaches to data is reported immediately to the Regional Supervisor, NDLSFO Helpdesk, Operations Manager and Head of Security.
Comply with the Company Code of Integrity Policy
Comply with Mobile Phone Policy & Comply with Uniform Policy
Flexibility to travel to cover in NDLS Centres other than your base location
Commitment to working Saturdays as part of a fair roster rotation of same
This is not a definitive list and other duties may be added on an Ad hoc basis.
Qualifications
Leaving Certificate and/or FETAC 5 skills certificate or greater
Additional Information
The ideal candidate should possess the following attributes/skillsets:
Dynamic, confident, and motivated individual with a proven track record within the Service Delivery Sector
Strong customer service focus and experience
Fluency in both written and oral English – excellent documentation skills required
Excellent communication skills vital to this role
Accuracy and attention to detail is critical. Successful candidate should be pro‑active, have excellent organisational skills and attention to detail
Ability to work under own initiative without regular supervision or as part of a team
Initiative and excellent problem‑solving skills in a fast‑paced environment
Effective interpersonal skills – able to develop positive working relationships with people at all levels, with SGS colleagues and external clients/customers
Excellent PC Proficiency and knowledge of MS Office applications
Use of a Car & a Full Clean Driving Licence an advantage
Full Training will be provided
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