Company ProfileHanley Energy is a multi-award winning global innovator, delivering mission-critical and energy-efficient solutions. We offer a comprehensive range of critical infrastructure products and services encompassing electrical design, software controls, consulting and training.Our Global Competency Center (G.C.C.) is situated in Stamullen, Co. Meath, Ireland with additional facilities in Kingscourt, Co. Cavan, Ireland. Hanley Energy also have offices located in USA, Australia, Germany, the Nordics and South Africa. Hanley Energy has a wealth of enterprise level expertise working in the Data Center Industry for a range of US and international clients.W are hiring for Service Co-ordinator (Full-Time Position located in our Headoffice in Citynorth Business Park, Stamullen, Co. Meath)Due to company expansion Hanley Energy is looking for a Service Co-ordinator on a full-time basis. In this busy fast paced role, you will report to the Service Manager. You will work as part of a small admin team and undertake all administrative tasks required to ensure the smooth running of the service department.Hanley Energy is a busy company within the Critical Power & Energy Management Industry so you will have to be the type of person who can handle changing priorities, who can deal with multiple tasks and who has an outgoing personality to always be welcoming and friendly both face to face and over the phone.Responsibilities:Handle telephone and email queries from customers, subcontractors, and staff promptly and professionallyLog all service calls and support requests accurately and act as the main point of contact for new ticketsMaintain and update the internal ticketing system (Smartsheet) with correct and complete information.Liaise with the Service Manager and Engineers to assign, progress, and resolve tickets.Communicate action plans and updates to customers and internal stakeholders.Monitor ticket progress, follow up with ticket owners, and ensure all tickets meet SLA timelines; escalate overdue items.Verify support requests against purchase orders and notify the Service Manager of missing or exceeded PO values.Produce accurate internal and external documents, including quotations, reports, and customer communications.Run daily, weekly, and monthly ticket status reports for management.Assist with monthly and quarterly customer service reporting, including failure analysis and downtime reports.Maintain strong workflow knowledge and support the wider admin team to ensure smooth operations.Build positive customer relationships, take ownership of escalations, and provide regular updates.Ensure all work meets high quality standards, including thorough quality checking.Requirements:3+ years' similar Service Department/Contracts environmentCertificate/Diploma in Business In any discipline. In lieu of formal qualifications, relevant administration experience in a technical or fast paced environment.Excellent computer skills including knowledge of Microsoft Office tools: in particular excel, word, powerpoint and Email tools. Experience of using spreadsheets and databases.Excellent communication skills, both oral and written, including presentation skills and generation of concise and relevant reports.Knowledge of ISO quality systems.Motivated with "can do" attitude.Ability to work alone or collaboratively and daily as part of a wider team.High level of customer focus - proactive approach to service delivery and client satisfaction.Excellent organisational skills.Good attention to detail skills.Able to judge accurately when issues should be escalated to senior managers.SAP or Sage ERP experience is preferable but not essential.Job Type: Full-timePay: From €35,000.00 per yearWork Location: Hybrid remote in Stamullen, Co Meath