Overview
Join to apply for the Cast Member (Christmas Temp) role at The Walt Disney Company Nordic & Baltic.
We have a number of temporary positions available which require flexible availability across the entirety of the Christmas Season. The tentative end date for these fixed-term agreements is January 31st 2026. The required hours will be 12, 16 or 20 hours per week.
Our Vision: To inspire the imagination of people around the world through innovative and engaging product experiences.
Our Mission: Magical thoughtful Gifting every day.
What You Will Do
The Cast Member engages Guests in magical experiences throughout the Store, delighting them with stories, while providing options of quality, innovative product that meets their needs. They will provide an exceptional Service that will exceed the Guest’s expectations by focusing on the show that they experience to ensure that it is unique and memorable. Maintaining integrity of the brand, whilst adhering to your own grooming guidelines.
Responsibilities
* Takes a proactive role in maintaining Disney brand standards.
* Maintains a neat and organised Store, on stage and back stage so that product is clearly represented and available for replenishment.
* Maintains and participates in producing company visual standards to present an outstanding Store environment.
* Ensures that all new product is on stage so that the Guest experiences the most current assortment.
* Assists with stock deliveries and replenishment to agreed standards.
* Participates in markdowns, event set-up and Stage Sets.
* Achieves financial and productivity goals, as agreed with the management team, through appropriate actions and use of Guest service behaviours.
* Sets priorities and manages time effectively and efficiently.
* Welcomes every guest with a smile and makes eye contact with them, accompanying them through the sales process.
* Performs effective till transactions that enhance the Guest perception and observes all relevant SOPs protecting Company assets including cash handling.
Required Qualifications & Skills
* Passion for interacting with Guests of all ages.
* Attention to detail and ability to prioritise Guests and tasks.
* Retail/service experience in sales preferred but training will be given.
* Flexibility to work different day/shifts as needed based on availability given.
* Ability to assist with store events which may be scripted or non scripted.
* Ability to understand store commercial targets and daily expectations (e.g., talk ups, go with, basket fill).
* Housekeeping to ensure both on stage and back stage the areas are clean and tidy.
* Time management and organisational skills.
* Success in working in a team environment.
* Good communication skills, adjusting communication to the guest.
* Professional appearance.
* Ability to learn about the product and the franchise.
* Visual merchandising experience (training will be given).
* Cash handling and till work/card transitions (training will be given).
* Discount eligibility checks and integrity.
Service Contribution
* Promotes Guest loyalty by demonstrating thorough product knowledge and providing exceptional guest service.
* Provides friendly, accurate and efficient service.
* Listens and asks questions to identify and meet Guests’ needs.
* Engages Guests at their level allowing them to become a part of the story.
* Adapts to changing needs of Guests while maintaining a high level of service.
* Learns quickly when facing new obstacles. Uses information to find solutions for Guests and challenges.
* Uses creativity, language, store tools and product to bring stories to life.
* Performs scripted and non-scripted events for Guests in both one-on-one and group settings.
* Follows all safety guidelines.
* Demonstrates awareness of and compliance to Company Policies (including Loss Prevention and Health and Safety Procedures) and local employment laws.
* Ensures integrity of the brand by maintaining Disney Store standards of grooming guidelines and behaviour.
* Participates in Company sponsored events that integrate the Disney brand into the local community (Volunt’EARs).
* Supports initiatives that give back and have a positive impact on the internal and the external community.
* Processes delivery in a fast and accurate manner following all guidelines and achieving process goals.
* Ensures accuracy when completing Stock Inventory Counts and tasks.
* Additional responsibilities and duties will be assigned based on the needs of the business.
Seniority level
* Entry level
Employment type
* Temporary
Job function
* Management and Manufacturing
Industries
* Entertainment Providers
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