OverviewJoining a team of Customer Service Representatives and a Team Lead. The customer service agent is a 'people Person' and provides a professional and customer-focused skill set. The customer service agent helps our customers by providing information on our products and service, answer questions, and managing concerns.QualificationsAt least one years' relevant experience preferably in a customer service environment.Have good communication skills with an excellent telephone manner.Organised, diplomatic and a good team player.A proven ability to work to targets and timelines.ResponsibilitiesMaintaining a positive, empathetic, and professional attitude toward customers always.Responding promptly to customer inquiries.Dealing with customer queries and concernsCommunicating with customers via on the phone, email, live chat, or face-to-face.Communicating and coordinating with colleagues, as necessary.Providing feedback on the efficiency of the customer service process.Ensure customer satisfaction and provide professional customer support.