Satellite Taxis have a part time position available for a Weekend Day Shift Dispatch Operator at our call centre on Pouladuff Road, Cork.
About the Role:
Satellite Taxis is looking for a dedicated and efficient Dispatch Operator to join our dynamic call centre team. As a Dispatch Operator, you will play a crucial role in ensuring smooth communication between customers and drivers, making sure bookings are processed quickly and accurately. With a high level of automation in our system, you will be responsible for overseeing booking allocation and supporting the operation to maintain a seamless service.
Key Responsibilities: Booking Management:
* Handle customer booking requests via phone and email
* Ensure accurate entry and processing of booking details into our system
* Monitor automated systems to allocate bookings to drivers efficiently
* Confirm and update booking status to customers when necessary
* Resolve booking discrepancies or issues promptly
Driver Coordination:
* Ensure timely dispatch of drivers for each booking
* Monitor driver availability and status to ensure smooth service flow
* Communicate with drivers for route adjustments or urgent updates
* Assist with any driver-related queries or issues
Customer Service:
* Provide exceptional service to customers, addressing any concerns or special requests
* Manage customer feedback and complaints, ensuring a positive customer experience
* Maintain accurate and up-to-date records of customer interactions
Operational Support:
* Work closely with team members to ensure high levels of productivity and efficiency
* Maintain a positive work environment, contributing to the team's overall success
Requirements:
* Excellent communication skills, both written and verbal
* Strong attention to detail and organizational skills
* Ability to work under pressure and manage multiple tasks at once
* Prior experience in a customer service or dispatch role is a plus but not essential
* Comfortable working with computer systems and automated platforms
* Punctuality and reliability
Benefits:
* Hourly pay of €13.50
* On-site parking for all staff
* Opportunity to work in a supportive and growing team environment
Job Type: Part Time
Pay: €13.50 per hour
Benefits:
* On-site parking
Schedule:
* 8 hour shift
* 8am - 4pm
* Saturday & Sunday
Work Location: In person
Job Type: Part-time
Pay: €13.50 per hour
Expected hours: 16 per week
Benefits:
* On-site parking
Application question(s):
* How long have you been living in Cork?
Location:
* Cork, County Cork (required)
Work Location: In person