Job Description
We are seeking a customer-focused professional to join our support team. The successful candidate will be responsible for handling day-to-day customer requests via phone and email, providing an excellent experience.
The role involves investigating, documenting, and resolving customer issues in a timely manner. You will also contribute to continuous improvement by suggesting better ways of working.
Key Responsibilities:
* Act as the first point of contact for customers and ensure a positive interaction
* Investigate, document, and resolve customer complaints in accordance with company policies
* Contribute to process improvements through suggestions and feedback
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