We are looking for an initiative-taking and enthusiastic candidate to join our increasing busy developing Discovery & Learning department, in Emerald Park Zoo. The Discovery & Learning Duty manager will manage the day-to-day operations of the department and leading the team to deliver the conservation learning programme.
Core responsibilities of the role:
Support to D&L Manager:
· To support the Discovery & Learning Manager across all activities to ensure programme requirements and educational strategy are met, including taking on tasks as they arise, filling in while manager is absent, providing input on performance and processes.
· Contribute to the design, implementation and review of the full range of formal and informal education programmes.
· Research conservation and contemporary issues related to sessions and activities. Plan and conduct projects or ad-hoc tasks shown by manager.
· Undertake and evaluate special projects as needed.
Supervising D&L team:
· Support in recruitment, choice, and ongoing training of seasonal staff members.
· Acting as point of contact between team and management, rosters, providing feedback and direction to team.
· Ensure all staff adhere to roles and responsibilities needed from them including the upkeep of dress code & uniform policies as well as the highest standard of customer service.
Delivery of educational materials:
· Deliver full range of educational sessions and informal engagement activities, ensuring the highest degree of professionalism and customer service.
Overseeing operational tasks:
· Ensuring all daily tasks and activities run smoothly, implementing procedures and managing day to day operations.
· Adhere to health and safety policy and procedures, name hazards and undertake proper risk assessments for all education activities and programmes.
Customer Service:
· Manging existing customer relationships and creation of new ones, handing customer inquiries and complaints and creating positive customer relationships with attention to detail.
· Following up on any complaints as they arise. Support in office administration and customer relationship management.
Administration Duties:
· Handing of all administrative duties relevant to the department's requirements.
Inventory and resources management:
· Overseeing use of all department equipment and facilities including the maintenance of stock including reporting of breakages and ordering of new materials.
Reporting and evaluating:
· Conduct regular evaluations of education programmes to provide feedback on the effects and impacts.
· Contribute to ongoing analysis of department output to increase development and keep up to date with current requirements following the national curriculum and industry Standards.
· Produce reports as needed.
Cross departmental collaboration:
· Work across all departments in the organisation to ensure the needs of the department are achieved including the ongoing contribute to education, media and marketing initiatives and working closely with the zoo, enquiries and bookings departments.
Requirements:
· Leadership: A minimum of 2 years earlier experience in a leadership role.
· Academic qualifications: Third level qualification in a suitable environmental science, teaching OR equivalent experience in environmental and STEM education and facilitating.
· Communication: Excellent verbal and written communication skills. An elevated level of IT ability, strong administration skills, organisation, and excellent attention to detail.
Desirable:
· Experience in the analysis of data to conduct reporting.
* Experience or knowledge of zoo conservation.
* Experience in the delivery and design of environmental & STEM education.
* Familiarity with the national curriculum.
* Earlier experience collaborating with audiences of differing ages and backgrounds.
* Knowledge of wildlife ecology as well as an enthusiastic interest in conservation and sustainability.
* A flexible approach, with the ability to work independently as part of a team and in co-operation with other teams.
Please apply through the following link
Job Types: Full-time, Permanent
Pay: From €30,080.00 per year
Benefits:
* Bike to work scheme
* Company events
* Company pension
* Employee assistance program
* Employee discount
* On-site parking
* Private medical insurance
Work Location: In person