We are currently recruiting for a Full-Time Night Porter to join our growing team here at Kilkea Castle.
Kilkea Castle Hotel is a 140-bedroom resort set on 180 acres of landscape, gardens and ancient woodland. This family-owned and managed estate offers a tranquil spa, a challenging 18-hole championship golf course and a world-class culinary experience. We are Great Place to Work 2024 certified and Georgina Campbell's Four-Star Hotel of the Year 2024.
Our team members are the heart of our hotel and the core of our success, and we believe that by creating a positive and supportive environment, we can deliver outstanding service to our guests.
Our mission is to provide exceptional guest experiences through excellent service, integrity while ensuring that every guest feels valued, safe, and at home.
Job Title:
Night Porter
Reporting to:
Night Manager
Job Description:
The successful candidate will be responsible for ensuring the comfort, safety, and satisfaction of our guests throughout the night.
Key Responsibilities
* Provide efficient and courteous service to all guests during the night.
* Assist with guest check-ins, check-outs, room allocations, and issuing room keys when necessary.
* Deliver guest messages, mail, and provide wake-up calls.
* Respond to guest queries and requests, assisting with any arrangements required.
* Support with night audit procedures and safe preparation.
* Carry out regular Fire Walks, ensuring fire exits are clear and safety standards are maintained.
* Complete incident/accident reports when necessary and report maintenance issues to the maintenance team.
* Ensure health & safety regulations are adhered to and emergency procedures followed.
* Maintain all areas in a clean and well-presented condition.
* Provide a clear and accurate handover for the morning team.
Skills/Requirements
* Previous experience in a similar role in a 3 or 4-star hotel is preferred.
* Knowledge of HotSoft or similar hotel software is an advantage.
* Must be reliable, punctual, and flexible to work night shifts.
* Strong communication and customer service skills.
* Ability to multitask and remain calm under pressure.
* Minimum 12 months valid work permit required.
Benefits
* Discounts across entire resort
* Competitive hourly rate
* Meals while on duty
* Employee recognition
* Bike to Work scheme
* Employee Assistance Programme and PRSA scheme
* Continuous training and development
Kilkea Castle is an equal opportunities employer
Job Type: Full-time
Pay: €14.00-€14.50 per hour
Benefits:
* Bike to work scheme
* Company events
* Employee assistance program
* Employee discount
* On-site gym
* On-site parking
Ability to commute/relocate:
* Castledermot, CO. Kildare: reliably commute or plan to relocate before starting work (required)
Language:
* English (required)
Work authorisation:
* Ireland (required)
Work Location: In person