Job Description
A Collections Analyst is required by CareerWise Recruitment for a Galway-based client. The analyst will handle account receivable portfolios for operations in Europe, specifically the related credit and collection activities to minimize credit risk while maximizing cash collections. The role includes collections activities; credit hold and order release; driving dispute resolution; escalation to collection agencies and legal counsel; customer credit reviews; continuous process improvement; reporting & analytics. Hybrid opportunity.
Role of this position
Drive the collections and the maintenance of account receivable balances: contact customers, follow up on payments and engage late payers to maximize collection efficiency.
Follow & optimize collection protocol for the portfolio: monthly statement of account, pre-calling, record customer feedback, register promise to pay, follow up on tasks and broken promises, send dunning letters, and escalations to manager and commercial team.
Manage credit checking and order holds. Engage with the commercial, logistics and customer care teams to ensure smooth communication regarding the timing & conditions of credit hold release.
Ensure compliance with Corporate and local credit policies and other requirements such as trade compliance and Sarbanes‑Oxley.
Notify manager of significant issues impacting collection of outstanding receivables.
Expedite resolution of customer disputes by linking with Sales, Order Management and Service as required.
Prepare reports as per monthly schedule and on an ad‑hoc basis for the credit and financial functions.
Maintain credit files, prepare credit assessments of new and existing customers and approve credit limits in line with Limits of Authority.
Ensure funds are correctly applied to the relevant customer account and invoices; keep unapplied cash to the minimum and support the cash application team as needed.
Promote a culture of continuous process improvement and data analytics.
Job Requirements
Degree (Level 8) in business, finance or a similar field.
Minimum five years’ experience in collections, order management, customer support or a similar role.
Good understanding of collection practices, order management and customer support.
Good understanding of commercial credit and trade finance.
Knowledge and experience of subledger accounting.
Strong proficiency in Microsoft Excel and Outlook; Oracle a plus.
Fluent in English is essential; another European language is an advantage.
Business and customer focus.
Innovation and change‑management skills.
Leadership skills.
Good communication skills.
Problem‑solving and decision‑making ability.
Technical and functional knowledge.
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