OverviewViatel Technology Group is a complete Digital Services provider. We provide fully managed security, networking, cloud and communications services to servicing a wide range of clients across a variety of business sectors. Our Culture ensures a work environment where everyone can contribute equally and reach their full potential. Our System Services Team are tasked with providing first-class support and consultation services for our tier-1 customers helping said achieve their full ICT potential through the power of technology. We are seeking an individual to join this team, an individual who is highly motivated with a demonstrated ability to work on a variety of technologies, across a wide spectrum of customers, as well as learning new skills and procedures along the way. Our Values• Customers Love our Service• Excellence is our Mantra• Trust is our Force Multiplier• We Care DeeplyThe primary objective of this position is to deliver outstanding support to our customers. The role is designed for individuals who are highly motivated and can effectively manage the demands of a fast-paced environment, particularly when handling multiple tasks at the same time. The successful candidate will need to demonstrate the ability to learn new skills and adapt to evolving procedures as part of their ongoing professional development. In addition to strong problem-solving abilities, the ideal candidate will possess experience in supporting server virtualisation solutions. This includes an understanding of various replication and disaster recovery technologies. Broad expertise in additional supporting technologies is also key for this role. Key Responsibilities Support client Endpoint devices. Support client on-premise & Cloud infrastructure. Support exchange, M365 issues. Support Backup Solutions. Support customers in their dealings with 3rd parties. Work with staff to promote, develop, and maintain a positive experience for the Client. Additional projects as required such as preparing system and user documentation and testing. Ad-hoc Remote and Internal Project work. Overseeing that all assigned tickets are resolved within their SLA. Manage major incidents from start to finish. Comply, maintain, and promote information security in Viatel.Assist in evaluating new technologies, services and processes to meet business/customer objectives. Maintain certification of existing and emerging technologies and evaluate the potential application for customer environments. Work Type:You are eligible to work on a fixed hybrid & remote working basis (remote days to be agreed in advance with your Manager) This means you will be expected to spend 50% of time in the Dublin, Parkwest Hub. This is expected to be a minimum of 8 days per month.Qualifications and Experience Minimum of 2-3 years' experience in a helpdesk/IT support role. Hands on (demonstrable) experience with Microsoft Azure, VMware ESX Server, or Hyper-V. Exchange & M365 experience. Technical Certifications (Microsoft, VMware) or equivalent experience. Setup, operation and troubleshooting of TCP/IP networking. Exposure to Business Continuity and Disaster Recovery Excellent Client facing skills. Excellent organizational skills and exceptional attention to detail. Strong communication, interpersonal skills and ability to lead by example. High level of flexibility, enthusiastic, willingness to learn and develop. Willingness to travel, if required. Perks: Competitive compensation package Private Health Insurance 23 days annual leave + service days Training & Development Health, Wellness & Employee Assistance Program Flexible hours Hybrid Working Income Protection Death in service Maternity/Paternity Pay This job description is a summary of the typical functions of the role, not an exhaustive or comprehensive list of possible role responsibilities, tasks and duties and is subject to review. The responsibilities, tasks and duties of the job holder might differ from those outlined in the job description and other duties, as assigned, might form part of the job.