Job Title: Customer Service Agent
We are seeking a highly skilled and customer-focused Customer Service Agent to join our team. As a key member of our support staff, you will be responsible for providing exceptional customer service via phone, email, and social media.
The ideal candidate will have excellent communication and problem-solving skills, with the ability to remain calm under pressure and work in a fast-paced environment.
You will be part of a dynamic team that is dedicated to delivering outstanding customer experiences. We offer full training and support to ensure your success in this role.
If you are passionate about delivering exceptional customer service and have a positive attitude, we encourage you to apply for this exciting opportunity.
Key Responsibilities:
* Logging and responding to customer support requests via phone, email, and social media
* Troubleshooting broadband, Wi-Fi, and telephony issues
* Reporting network outages to the network team
* Remotely accessing customer equipment to troubleshoot, modify settings, and perform updates
* Providing advice and assistance regarding customer Wi-Fi networks
* Maintaining up-to-date customer address and contact details in the CRM system
* Setting up and supporting residential and business customers with telephone services
* Setting up new clients for billing and assisting with billing-related queries
* Identifying and implementing process improvements for the company's overall support processes
Requirements:
* Excellent communication and problem-solving skills
* Ability to remain calm under pressure and work in a fast-paced environment
* Strong customer service skills and a positive attitude
* Familiarity with CRM systems and customer support software
Benefits:
* Opportunity to work with a dynamic team
* Full training and support provided
* Competitive salary and benefits package
* Ongoing opportunities for professional development
What We Offer:
* A supportive and collaborative work environment
* Opportunities for career advancement and professional growth
* A competitive salary and benefits package
* A comprehensive training program to ensure your success in the role