Clerical Officer- ICT Dublin 1 Office 35 hours per week Overview of the role Applications are invited for a temporary (Fixed Term Contract until mid-January, with the possibility of extension for a further year).
Start date: ASAP The Clerical Officer: ICT will work as part of the ICT team under the management of the Finance and Operations Assistant General Secretary and the overall management of the General Secretary.
In this role, they will be allocated specific duties and are expected to exercise sound judgment, skill, and diligent application, demonstrating flexibility when required.
The successful candidate will support in the following areas: Providing IT support to employees and remote users in a professional and friendly mannerAnswering ICT Helpdesk emails, phone calls, and ticketsSupporting MSP engineers on projectsDocumenting troubleshooting steps and creating knowledge base articles of resolutionsRemotely troubleshooting and diagnosing issues quicklySeeking opportunities to improve IT systems and operationsMaintaining strong relationships and delivering excellent customer serviceAssisting with data security, network access, and backup systems, including policies, testing, and file retrievalAdministering mobile phone accounts, handling requests and queries from internal and external committee members, liaising with Vodafone, and managing MDM systemsProviding system training to Head Office staff, external committees, and remote usersSupporting third-party relationships and ICT projects administrativelyConducting ad-hoc research related to equipment and systems for new ICT projectsProviding on-site support as required in the Northern OfficeEngaging in continuous personal ICT training and developmentPerforming other duties as assigned by the General SecretaryContract DetailsThis is a fixed-term contract.
The salary scale is based on ten incremental points, ranging from €33,812 to €48,851.
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