Customer Care - Complaints AgentContract:4 months (with possible extension)Rate:€225 per dayLocation:Dublin (Hybrid, 2 days per week in office)We are seekingexperienced Complaints Agentsto join a dedicatedCustomer Care teamfor a major migration project in the banking sector. This team will play a crucial role in managing migration-related complaints, ensuring customers receive accurate, empathetic, and timely responses.ResponsibilitiesHandle and resolve customer complaints related to the migration process.Provide clear, professional, and empathetic communication to customers at all times.Investigate issues, ensuring accurate resolution in line with internal policies and regulatory standards.Maintain detailed records of customer interactions and outcomes.Collaborate with colleagues to ensure service levels and timelines are met.RequirementsPrevious experience in complaints handling, customer care, or banking/financial services .Strong communication skills with the ability to handle sensitive customer issues.Must be available to start immediately.Familiarity with regulated environments (banking/financial services) desirable.Ability to work under pressure while maintaining accuracy and empathy.Apply now to learn more.