Customer Success Associate - German Speaking
As a Customer Success Associate, you will focus on the long term strategic relationship with our customers, drive adoption, and identify growth opportunities across a high volume of Datadog customers to ensure successful product use and retention. You’ll be an advocate for the customer internally and focus on providing a positive experience for a high volume of accounts. Associates follow a well-defined methodology to identify the customer’s unique needs and clearly convey the value of the Datadog product. As we scale our Customer Success team, furthering personal development and team success is a top priority.
Responsibilities
* Identify target opportunities, manage the full sales cycle and proactively build strategic relationships with customers and focus on retention.
* Manage requests from your book of business such as technical support escalations, billing questions, documentation/enablement requests to ensure a positive customer experience.
* Pivot account management strategy based on different customer requirements and needs seamlessly and efficiently.
* Act as an advisor to customers to ensure they’re leveraging the solution effectively.
* Monitor and identify usage trends to uncover renewal risks and support greater adoption rates.
* Collaborate cross-functionally with internal Datadog teams (support, product, finance, and legal).
Qualifications
* Customer-minded, always trying to provide the most value possible.
* Full fluency in the German language.
* Driven and motivated by a career in sales with a strong desire to grow a career in Customer Success.
* A strong communicator (written and verbal) with excellent attention to detail.
* Experienced in independently negotiating contract terms and overcoming pricing objections for up-sell/cross-sell activities.
* 0-2 years of experience in a customer-facing role and desire to grow a career in Customer Success.
* Passionate about building long term and lasting relationships.
Benefits and Growth
* Best-in-breed onboarding
* Sales training in MEDDIC and Command of the Message
* An inclusive company culture, opportunity to join our Community Guilds
* Intra-departmental mentor and buddy program for in-house networking
* Continuous professional development, product training, and career pathing
* New hire stock equity (RSU) and employee stock purchase plan (ESPP)
* Generous global benefits
About Datadog
Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth.
Equal Opportunity
Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.
Privacy and AI Guidelines
Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.
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