Newtown Park Hotel Wexford, Neville Park Hotel GroupJob Title: Front Office ReceptionistDepartment: Front OfficeReports To: Front Office Manager / Revenue ManagerPurpose of the RoleTo consistently deliver the highest standards of service, ensuring all guests receive a warm, professional welcome and efficient assistance throughout their stay. To represent the hotel in a positive manner, supporting a guest-focused culture and contributing to the successful operation of the hotel.Our Core ValuesWhat Guides Us Each Day and at the core of everything we do is:Care – We look after our guests and one another with kindness and respect.Always Getting Better – We learn, grow, and challenge ourselves to improve.Doing the Right Thing – We act with honesty and integrity, even when no one is watching.Energy & Drive – We bring positivity and purpose to every shift.Key ResponsibilitiesGuest Relations & Service ExcellenceDeliver exceptional customer service at all times, presenting a professional and friendly image.Provide clear and accurate information about hotel services, facilities, and local amenities.Respond promptly and professionally to guest enquiries, complaints, or issues, in person and via phone or email.Ensure a warm, courteous, and efficient check-in and check-out process for all guests.Handle guest arrivals (with and without reservations) efficiently and according to standard operating procedures.Promote hotel facilities and services and upsell where appropriate to enhance the guest experience.Reception OperationsAnswer telephone calls within five rings using the correct greeting, and handle all calls in a professional and courteous manner.Complete all reservations and booking-related tasks in a timely, accurate, and guest-focused manner.Process guest accounts, payments, and foreign exchange according to company cash-handling procedures.Ensure correct and accurate use of the hotel PMS and maintain up-to-date records.Prepare and maintain guest folios, ensuring billing accuracy and data confidentiality at all times.Maintain control of guest room keys and security protocols.Monitor and report any issues with office equipment, systems, or procedures to management promptly.Record and safely store lost and found items following hotel policy.Liaise with Accommodation, Reservations, and Duty Managers regarding room allocations, special requests, and VIP guests.Administration & Back OfficeEnsure the delivery of guest messages, mail, packages, and belongings is accurate and timely.Maintain cleanliness, order, and readiness in both front desk and back office areas.Ensure all documentation, reports, and logs are updated accurately and stored as per guidelines.Assist in meeting room preparation and administrative support when required.Teamwork & DevelopmentCreate and maintain positive, respectful relationships with colleagues and supervisors.Attend scheduled training, meetings, and briefings, and actively participate in ongoing development.Adhere to all departmental procedures and assist in their implementation and continuous improvement.Support other hotel departments as needed to ensure smooth operation, especially during peak periods.Flexibility & InterchangeabilityDemonstrate flexibility in working hours and duties as required by the business.Support other departments when necessary to ensure overall hotel efficiency and guest satisfaction.Embrace full inter-departmental cooperation and interchangeability of roles where reasonably practicable.