Customer Service Administrator BNM Recycling Open to Public Competition Our Recycling Business Unit currently has a need for a Customer Service Administrator on a Fixed term basis of 6 months.
The role will be based from our office at Bord na Mna Recycling Newbridge and will report to the Customer Service Manager.They will deliver exceptional customer service in accordance with the company's best practices, policies, and procedures.
Role Specifics: Job Title: Customer Service Administrator Business Unit: Recycling Reporting to: Customer Service Manager Location: BNM Recycling Newbridge Duration: FTC 6 Months HR Contact: Ciara Ryan Apply on or before: 27th June 2025 Eligibility: Open to Public Competition Key Responsibilities: Handle a high volume of inbound calls with professionalism and efficiency.
Identify customer needs, resolve complaints, and provide solutions.
Ensure communication is in line with company best practices, policies, and procedures.
Maintain ownership of calls through the full lifecycle of the customers request.
Communicate effectively via email with customers.
Meet daily, weekly, and monthly activity targets.
Foster good working relationships with colleagues for efficient service delivery.
Ensure all information is processed to agreed standards and report any customer complaints to the manager.
The Ideal Candidate Will Have: 1-2 years of experience in a similar customer service role.
Experience in the Customer Service/Waste Industry (advantageous).
Proficiency in Microsoft Office, with a strong knowledge of IT systems.
Flexibility to work across various areas within the company.
Eligibility to work in Ireland.
Proficiency in the English language.
Why Join Us?
At Bord na Mna, we offer a supportive and inclusive work environment, with opportunities for career growth and development.
Bord na Mna is an equal opportunities employer.
Skills: Detail oriented Time Keeping Team Player