Location
: Dublin 2 (Hybrid)
Salary
: €40,000–€60,000 base + 5% annual bonus + equity + full Irish benefits
The company is building a brand-new Customer Support team (Product Experts) in Dublin, and they're looking for
German-fluent Customer Support Specialists
who thrive in fast-paced SaaS environments and care deeply about customer success.
This is not entry-level support. You'll be supporting scaling EMEA businesses, handling complex product and technical queries, and acting as a trusted partner to company's customers.
What You'll Be Doing
* Become a product expert on the company's platform and its ecosystem
* Provide high-quality support via email and live chat to German-speaking customers across EMEA
* Troubleshoot and resolve software and SaaS-related issues, including escalations
* Support customers with non-technical questions (marketing strategy, e-commerce setup, sales workflows)
* Diagnose problems using established processes and document solutions thoroughly
* Use AI tools to streamline workflows and work more efficiently
What They're Looking For (Must-Haves)
* Fluent German and English – written and spoken
* 1+ years' experience in a customer-facing SaaS or software support role
* Proven experience troubleshooting and resolving complex issues via email and live chat
* Excellent written communication: clear, empathetic, and structured
* Comfortable working in a fast-paced, KPI-driven support environment
* Curious and proactive mindset, with hands-on interest in AI tools and workflows
* Flexibility to work varied shifts (9–5 standard, with occasional 8–4 or 10–6)
Nice to Have
* Experience with APIs, integrations, HTML/CSS/JavaScript, or networking basics (DNS, IPs)
* Background in MarTech, e-commerce platforms, or email deliverability
* Familiarity with Zendesk, G-Suite, or similar tools
Why Join the company?
* Join a scaling global SaaS company building a new team in Dublin
* Work with modern technology, AI-driven workflows, and complex customer challenges
* Strong compensation: €40–60k base + bonus + equity
* Clear development path and opportunity to grow with the business
* Collaborative, high-performance culture that values learning and ownership