We're recruiting a Service Desk Technician for an immediate‑start contract based in the Bangor / Newtownards area. This is a great opportunity for someone with solid 1st line support experience who's comfortable working in a fast‑paced environment.The role:Providing 2nd line IT support for incidents and service requestsTroubleshooting and resolving more complex issues across Windows OS, Microsoft 365, Active Directory, hardware, and applicationsSupporting and mentoring 1st line colleagues where requiredManaging tickets through to resolution within agreed SLAsWorking closely with infrastructure and third‑party teams on escalationsWhat we're looking for:Proven experience in a 2nd Line Service Desk / IT Support roleStrong hands‑on knowledge of Microsoft 365, Windows, Active Directory, and desktop supportConfident troubleshooting and problem‑solving skillsStrong communication skills with a customer‑focused approachAvailable to start immediatelyWhat's on offer:Contract day rate between £150-£200 (depending on experience)On‑site role in the Bangor / Newtownards areaWell‑structured environment with an established IT teamImmediate start Apply now or get in touch for a confidential chat to discuss the role.Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be